HELP/FAQs

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Contact Crystal

  • Crystal Offices
    U.S. and International Offices

    Crystal Cruises - Los Angeles
    11755 Wilshire Boulevard., Suite 900
    Los Angeles, California,
    USA 90025 +1-310-785-9300

    Crystal Cruises - Miami
    1501 Biscayne Blvd., Suite 500
    Miami, FL USA 33132 +1-310-785-9300

    Crystal Cruises - Sydney
    Crystal Cruises AUS
    Suite 2, Level 16,
    6 O'Connell Street Sydney,
    N.S.W. 2000 +61-2-8074-6500

    Website Disability Assistance
    If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact us via email at Contact_Legal@crystalcruises.com and specify your email subject line with "Request Website Disability Assistance".

  • Reservations
    For more information or to make a booking, please contact your travel advisor or call Crystal Cruises at 1-866-446-6625.
  • Reservations Hours / Customer Care

    Crystal Cruises strives to maintain six-star service on and off our ships. Business hours are

    • Monday through Friday between 7:00 am and 9:00 pm (US Eastern Standard Time)
    • Saturday between 9:00 am and 8:00 pm (US Eastern Standard Time)
    For non-reservations issues, please email us at AskCrystal@crystalcruises.com.

    Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email's Subject line. This will enable our team to more effectively facilitate and respond to your inquiries.
  • International Sales
    For guests and travel agents who reside outside the U.S. and Canada, please send an e-mail request to: internationalsales@crystalcruises.com
  • Onboard Guest Services (Pre- and Post-Cruise)
    For guests with specific question regarding their special medical needs such as oxygen or dialysis, using mobility equipment and/or those who have special dietary requests, please contact our Onboard Guest Services team for the necessary procedures .

    Call us at 1-800-446-6620 or email us at onboardgstsvcs@crystalcruises.com.
  • Advertising
    For advertising media placement inquiries, please contact: advertising@crystalcruises.com
  • Public Relations
    Members of the press may contact our PR Department for questions regarding Crystal Cruises: mediarelations@crystalcruises.com
  • Careers / Shipboard & Shoreside Employment
    If you would like to submit an employee application, visit our Employment section: http://www.crystalcruises.com/careers
  • Unsubscribe

    Unsubscribe From Crystal Emails:  

    To be removed from Crystal Cruises' email subscription list, please email us at: webmaster@crystalcruises.com 


    Unsubscribe From Crystal Direct Mailers:  

    To be removed from Crystal Cruises' physical mailing list, please email  with the following information: marketing2@crystalcruises.com

    - Full Name and Address as it appears on the brochure received.

    - Approximate date of brochure receipt in the mail.

    Please be note that the more thorough your information, the greater success we will have in ensuring that you stop receiving Crystal Cruises mail. Please allow a 30-day window for the removal process to complete, as sometimes additional mailers are sent within weeks of one another.