Who is your leadership team?

As the CEO of A&K Travel Group (AKTG), Cristina Levis has skillfully positioned our brand for growth and reinforced our commitment to delivering world-class experiences. With her dynamic background in finance and extensive expertise in both land and sea journeys, Levis brings a unique perspective to the luxury travel sector. By uniting two iconic brands, Crystal and Abercrombie & Kent, she has elevated industry standards by focusing on meticulous attention to detail and a customer-centric approach. Under her leadership, Crystal has been reimagined with the introduction of upgraded amenities, an emphasis on exceptional experiences, and a commitment to providing guests with unmatched service and sophistication. Levis’s dedication and guidance have consolidated AKTG's position as a global leader in tailor-made experiences.

Manfredi Lefebvre d'Ovidio serves as the Executive Chairman of AKTG, bringing his visionary leadership and entrepreneurial expertise to the organization. With decades of experience reshaping the landscape of high-end tourism, he is renowned for driving innovation, growth, and excellence in the travel and hospitality sector. Lefebvre spearheaded the revitalization of Crystal through a bold acquisition and strategic relaunch, cementing the brand’s position as a leader in luxury travel. His passion for innovation and dedication to excellence continue to shape AKTG, setting new standards for experiential tourism and redefining the art of exploring the world in style.

Founder & Chairman Emeritus of Abercrombie & Kent

Geoffrey Kent is the Founder & Chairman Emeritus of Abercrombie & Kent and is widely recognized for pioneering the concept of experiential travel. His innovative approach has redefined luxury travel by bringing the sense of adventure and immersive experience typically found on safari to the exploration of destinations worldwide.

What makes Crystal Exceptional At Sea?

For more than three decades Crystal has been synonymous with exceptional, award-winning voyages. AKTG acquired the Crystal brand and two superb ships, 

, ushering in a new era of exceptional experiences at sea.

Which restaurants are included and which are subject to an upcharge?

Our restaurants are complimentary, except for The Vintage Room. Beefbar, our newest specialty restaurant, is also complimentary* but requires reservations in advance for dinner seating. For our specialty restaurants, Umi Uma by Nobu Matsuhisa Restaurant and Sushi Bar and Osteria d'Ovidio, guests will be allotted one complimentary reservation for two people or solo traveler per voyage of up to 11 days (more than one for more extended stays - see below). In addition, guests staying in Crystal Penthouse or Junior Crystal Penthouse Suites can enjoy unlimited free visits.

Up to 11 days: One complimentary reservation to each restaurant

12 to 22 days: Two complimentary reservations to each restaurant

23 or more days: Three complimentary reservations to each restaurant

Reservations above the complimentary allotment will be $50 per person.

*Beefbar is open for lunch and dinner, only dinner service requires reservations. Beefbar has an additional elevated menu with premium selections at an additional cost.

What is the Crystal difference?

The Crystal difference is what makes us the custodian of excellence on the ocean and brings our guests back time and time again. We host exceptional onboard experiences including the only restaurant at sea by the award-winning chef Nobu Matsuhisa, and the only casino at sea in collaboration with Société des Bains de Mer (SBM). We offer personal butler service for every guest room and suite, and our staff and crew are famous for their naturally intuitive service. We offer the largest amount of space per passenger in cruise and have one of the highest crew-to-guest numbers. For guests, our sanctuary on the sea becomes a second home.

Why is your crew so special?

Our famously warm crew members, almost one for every guest, are the very soul of Crystal. They greet guests by name and anticipate their every need and desire. Guests are treated like royalty but feel like family from the moment they step onboard. With a 90% return rate, our crew members are proud to be part of the Crystal family.

Are guests required to purchase travel insurance? 

It depends. While it Is not required for most voyages, we recommend all guests to purchase some sort of travel insurance to protect their trip. At Crystal we are partnered with Allianz Travel to make the process simple. Your Travel Advisor or Personal Cruise Consultant can provide additional information.

For certain destinations, Inbound Travel Insurance is a requirement of the local government for entry. In most cases, this can be secured by Crystal prior to arrival. If insurance is not able to be secured by Crystal on the guest’s behalf, our team will advise guests pre-arrival, or while onboard, and provide instructions on how to do so. It is then the Guest’s sole responsibility to obtain and have available, when necessary, the appropriate valid travel documents prior to arrival. You may be refused boarding or disembarked without liability for refund, payment, compensation, or credit of any kind if you are unable to visit the destination due to lack of necessary documents. For guidance about the necessary travel documents needed for your trip, please visit the local governments website for the most up to date requirements based on nationality.

What causes does Crystal support?

Like our sister brand, Abercrombie & Kent, it is our mission to improve lives and protect the environment by supporting local communities in the places we travel. Abercrombie & Kent founder Geoffrey Kent pioneered the community-first approach to conservation more than 60 years ago. Today, we still believe that the best way to protect our planet’s remaining wilderness is to invest in the communities who live there. In alignment with UN Sustainable Development Goals, our projects focus on education, enterprise, health and environment. Through these initiatives, we aim to support, empower, and educate local communities to facilitate the protection of their surroundings, and to ensure that the people in the places where we travel are also benefiting directly from tourism. The A&K Philanthropy nonprofit network now spans 24 countries on all seven continents, positively impacting hundreds of thousands of lives and helping preserve some of the world’s most precious ecosystems, as we continue to celebrate travel as a force for good. Find out more at 

What is the longevity of the Crystal Ships?

 were built with materials of such high quality that they stand apart from other cruise lines’ vessels. When the class was evaluated by industry specialists following refurbishment, their new conventional age was deemednot to be 20 and 28 years, but 10 and 14 years respectively, confirming the ships’exceptional quality.

What are some of the sustainability initiatives of Crystal?

Sustainability and environmental responsibility are of our upmost importance to Crystal. One important initiative we have taken is to introduce the Nordaq system onboard and provide sustainable water bottles for guests in rooms and suites. We plan to provide refill stations for guests in future, too, with the aim of eventually eliminating single-use plastic.

For more information about Nordaq systems, please visit 

Who should I contact if MyAccount has an error?

Depending on the area of MyAccount where the error occurred, the following departments are available to assist:
Crystal Destinations at 

 for Shore Excursion inquires.
Loyalty at 

 for all Crystal Society members, milestone, or cruise count inquires.
Onboard Guest Services at 

What do I do if I forgot my password for MyAccount?

If your password shows as incorrect, carefully re-enter it, ensuring you are using the correct capitalization (as passwords are case-sensitive). Alternatively, use the password reset option provided on the login page to recover your access. You will need to provide your email address to verify your identity and set a new password.

For further assistance, and to verify your email, please contact our Onboard Guest Services team at 




How do I create a MyAccount and log-in?

1. Start by signing up
- Begin the sign-up process.

2. Enter your full name
- Provide your first and last name.

3. Enter your email address
- This email will be used for future bookings, so please make sure it's correct.

4. Set a password
- Choose a secure password for your account.

5. Agree to the privacy policy
- Review and accept the privacy policy.

6. Complete account creation
-Finalize the creation of your account.

How do I view my itinerary?

To view your itinerary, please log in to your Crystal MyAccount using your user name and password. Next, go to My Bookings and select the relevant booking if you have multiple reservations. In the booking details, click on View My Reservation to access your current itinerary for the selected voyage.If you wish to review the dress code, it may be found under Dress Code Itinerary within your reservation.

What should I do if I notice my cruise count is incorrect?

In MyAccount, only voyages taken since our relaunch (July 2023), will be displayed as past bookings. Any previous voyages are included in your overall milestone level and notated in the MyBookings section of the portal. For clarification, please contact our Crystal Loyalty team at 

Where can I find more information about milestone redemptions and the benefits of the program?

For further information about our milestone redemptions and the benefits of our Crystal Society program, please see the Benefits Brochure at 

crystalcruises.com/crystal-society-member

Will I be informed of worldwide occurrences that pose a potential risk?

The safety of our guests and crew is of the utmost priority to Crystal. While we do our best to foster a safe environment, guests assume responsibility for their own safety, and we cannot guarantee guests’ safety at any time. The United States Department of State, CDC, and other governmental and tourist organizations around the world regularly issue advisories and warnings to travelers. We strongly recommend that guests obtain and consider such information from any applicable governmental authority when making travel decisions. You are solely responsible for obtaining current travel advisories, warnings, and requirements by contacting your travel agent, and applicable embassies and consulates worldwide.

Are service animals permitted onboard?

Service animals will be permitted on select voyages. Animals that are not trained to do work or perform tasks are not considered to be service animals. Emotional support animals, which provide emotional support, well-being, comfort, or companionship to an individual with disabilities but are not trained to do work or perform tasks, are not considered to be service animals. Pets and other animals who are not service animals are not allowed on board.

For more details, please contact 

Do you offer a babysitting service?

We offer babysitting onboard our ships, subject to availability, which you can book at reception or via your butler. Individual babysitters – male or female as you prefer – can look after a maximum of three children over 1 year of age for up to three hours in your room or suite, excluding overnight. Babysitting is charged by the hour and the cost is applied to your account; for prices and further details, please contact 

. This service is only available onboard our ships and duties exclude changing diapers and bathing children. You will be asked to sign a waiver.

Before You Sail Guide

Is unlimited data offered onboard?

There is no predefined limit on the amount of data a user can download. However, the amount of data that a user can download or upload at any given time is subject to the available bandwidth and concurrent usage. The available bandwidth is distributed based on requests from both Premium and Standard Plans, with priority given to premium users.

How are the milestone credits calculated? Is there an exact formula?

As the current program stands, milestone credits are calculated based on the following:

One cruise aboard Crystal between five and 15 nights: Guests receive one (1) milestone credit.

Note, guests will not earn a credit on a shorter voyage.

One voyage aboard Crystal of 16 nights or more: Guests receive two (2) milestone credits.

Combination sailings, such as back-to-back cruises, Grand Journeys, or consecutive segments of a World Cruise, comprise multiple independent segments earning applicable credits for each individual voyage duration. For example: If the Combination sailing Lisbon to Copenhagen (23 nights) comprises a 16-night segment (Lisbon to Amsterdam) and a seven-night segment (Amsterdam to Copenhagen), the total credit for the combination sailing Lisbon to Copenhagen would equal 3 credits.


Please note, calculating credits with the former Crystal can be varied for the following reasons: 

(1) The calculation is based on the segments of which it is comprised. These may vary from five-16 nights/segment to 17+ nights/segment and we do not have access to historical sailing data, only account standings at time of transfer.
(2) The program rules vary depending on which year the cruise was taken. With the past program versions, cruise credits were calculated using a different formula. For example, in the 2012 program brochure, the rules were: Segments with seven to 24 nights = 1 credit and Segments with 25+ nights = 2 credits.

For more information and a personalized connection, please utilize the following email contacts:

Guest Relations for post voyage inquires: 

Trade Reservations for Travel Advisor bookings: 

How can I unsubscribe from your mailing list?

To unsubscribe from our mailing list, please navigate to the bottom of the email you received and click the unsubscribe button. If you wish to resubscribe at any time, you may request an e-brochure from our website.

How can I share my feedback or recent experience with Crystal?

Each guest will receive a survey within 48 hours of the end of their voyage. If you have not received your survey, contact our Onboard Guest Services Team at 

 to have it resent. To share your thoughts further and connect with fellow cruise enthusiasts, navigate to our Cruise Critic and let your voice be heard. We love to hear from you.

Where can I request a physical brochure?

We would be delighted to send you a physical copy of our available brochure[s], please. You may request a physical catalog from crystalcruises.com/brochures. Click request a brochure and choose “mail me a print copy” for one to be sent to your address.

Please note, only select brochures are eligible to be sent via postage.

Where can I order an E-Brochure?

You may request an E-Brochure from crystalcruises.com. Navigate to the top right-hand corner to see the selection of available brochures.

Can you share your images to my personal email?

Due to photography licensing rights, we are unable to share images to personal emails or through private messages. Although, if you would be interested in a brochure with exceptional photos from Crystal, please request at 

Are all voyages listed on your website?

All voyages with open availability are listed on our website. Voyages which are chartered or in periods reserved for maintenance, refurbishment, dry dock and refits will not appear on the website.

What can onboard credits be redeemed for?

All non-cash redeemable shipboard credits may be used for products (items from the shops) and services (spa, excursions, F&B) added to the guest folio.

Visa, immigration fees, or any Jones Act Violation fees

Shipboard credits may not be applied to canceled reservations (whether paid in full or in part)

Will I be able to exchange cash for local currency on board?

We do not offer currency exchange. In some ports, a local currency exchange service may be available on shore on the day of arrival. When currency exchange is not available ashore, your crew will advise the closest currency exchange location.

What currency is used onboard?

What currencies are you able to convert?

We do not offer currency exchange on board. In certain ports, we will have third-party vendors available or our Concierge or Front Desk will guide guests to a safe and trusted location nearby.
Guests using credit cards with foreign currency are subject to individual bank exchange rates and applicable fees when making purchases onboard.

What credit cards are accepted on board?

All major credit cards are accepted, including Discover, Master Card, Visa, and AMEX.

What is included in my cruise fare?

Our all-inclusive program gives you the sense of freedom and peace of mind that comes from knowing everything is taken care of while on board. Certain outlets, experiences, and amenities are provided at a premium.

How much are gratuities?

Please note that gratuities are included for our housekeeping, bar, and dining onboard crew members. Additional gratuities are at the discretion of each guest and are not required. If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any inquires regarding gratuities, please contact the Reception Desk on board.

Does Crystal have gift certificates?

Currently, we do not offer gift certificates on board. Instead, you can purchase onboard credits as gifts for any of our guests. Please call us directly to speak with one of our Personal Cruise Consultants who will assist you with a purchase.ATMs are not available on board and therefore no cash can be withdrawn.

Can I withdraw cash on board? What is the fee?

ATMs are not available on board and therefore no cash can be withdrawn.

Can I pay with cash rather than use a credit card for onboard purchases?

All purchases will be charged to your onboard account. Cash will not be accepted.

Do you accept travelers checks onboard?

Yes, guests can use travelers checks as payment for up to $500 per day per person and up to $2,500 per person per sailing. Personal checks cannot be cashed or used as payment.

Can I make independent air arrangements?

Yes, independent air arrangement can be made. However, the Crystal Air department will not be able to assist in case of travel interruptions or delays if the ticket was not booked by Crystal.

Are voluntary changes to air reservations allowed?

Yes, voluntary changes can be requested and based upon availability. Penalties and fare differences may apply.

Can I use my As You Wish credit or other onboard credit to pay for Crystal Air?

Crystal Air cannot be paid for using As You Wish or onboard credit.

What are the recommended flight time parameters for arrival and departure?

Generally, we recommend embarking guests book flights landing at least five hours before the last published embarkation time and disembarking guests book flights departing at least five hours after disembarkation start time. Guests should pay special attention to cruise ports that are far away from local international airports and plan accordingly to allow any additional time required.

Does Crystal Air recommend a layover or stopover for my air schedule?

Layovers/stopovers are at your discretion and can be supported.

Does Crystal offer air services for groups?

Yes, we can support groups upon request and based on availability. We recommend contacting us and booking as far in advance as possible.

What if I have extended plans, is it possible to fly into and out of airports that do not correspond with the cruise port?

Yes, air deviations are accepted. However, inclusive airport transfers are forfeited when not arriving at or departing from the designated cruise port.

Is it possible to travel from an airport other than the one from which I originally departed?

Yes, you can select differing airports as you prefer.

Can Crystal Air assist with booking seat reservations, wheelchair assistance, or special meals for me?

Yes, we will assist with any of these special services, if allowed by the airline.

What if I want to upgrade my existing air ticket?

Crystal Air is fully changeable up to 90 days before departure. Changes made within 90 days of departure may be subject to a penalty fee, depending on airline regulations.

Will Crystal assist me if my flights are cancelled, delayed, or changed?

Guests who book Crystal Air will receive assistance from Crystal in the event of cancellations, delays, or changes to their air schedule if the airline is unable to provide an adequate alternate solution.

Can my Crystal Air flight be changed or refunded?

Crystal Air is fully changeable/refundable up to 90 days before departure. Under 90 days, either partial or full penalty will be applied, depending on airline regulations. If early ticketing is requested, penalties will apply from the moment of ticketing.

What are the key benefits of booking air travel through Crystal?

Booking Crystal Air locks in the price at the time of confirmation but still allows flexible cancellation terms up to 90 days prior to departure. There are also no additional deviation fees for choosing to fly outside the standard one to three days pre/post voyage. In addition, in the event of any major schedule change, delay, or cancellation, a dedicated Global Air team proactively works on a solution to accommodate Crystal Air passengers first to avoid any service interruption.

Do Crystal's hotel packages offer accessible accommodation (ADA)?

Yes, Crystal ensures that partnered hotels provide accessible accommodation to meet the needs of all guests. Please specify any accessibility requirements at the time of booking to ensure suitable arrangements.

Will I earn loyalty points or rewards by booking hotels through Crystal?

Crystal's hotel packages are designed to provide seamless service and exclusive benefits. However, they do not contribute toward earning Crystal Society loyalty points or rewards. Once your hotel package is confirmed, you may add your loyalty information to the hotel’s independent reward program (if applicable).

Am I able to make voluntary changes to my hotel package?

The hotel program is curated for the needs of each guest. Changes and customization may always be requested but are not guaranteed. Fees may apply depending on the request.

When booking hotel packages through Crystal are transfers included?

One group transfer is included either from hotel to pier (pre-voyage) or pier to hotel (post-voyage). Private transfers may be arranged at an additional cost.

What is the latest time that hotel packages may be arranged?

It is recommended that guests book their hotel package prior to the final payment date and no later than seven days prior to sailing to avoid potential delays and discrepancies.

When will I know my air schedule?

The air schedule is selected by the guest or Travel Partner directly at the time of booking. It will remain the same unless there is an involuntary airline schedule change, which you will be notified of in advance by the carrier directly.

Do I still have the current flexibility to arrive or depart between one and three days prior to or after a voyage when booking Crystal Air?

Yes, Crystal Air can be booked as many days pre- or post-voyage as you wish.

When I purchase airfare through Crystal, are my transfers included?

Yes, Crystal Air includes airport transfers either to/from ship or to/from Crystal-partner hotel.

Is it possible to reserve flights arriving on the same day as the voyage’s departure?

Yes, guests can choose flights that arrive on the same day as the voyage’s departure, always considering the recommended flight time parameters (e.g. flight landing a minimum of five hours prior to last embarkation time).

How far in advance can I reserve my flight?

Flights schedules are usually published 330 days prior to departure but can vary by airline and routing.

How and when will I receive my air ticket confirmation?

Air ticket confirmations will be sent along with your E-Ticket once the booking is fully paid and the Guest Information Form (GIF) is completed. If early ticketing is requested, confirmation can be sent ahead of the standard schedule.

What is the latest time that air reservations can be made?

Air reservations can be made any time but are based on airline availability.

How can I reserve the Crystal Air Program?

Crystal Air can be reserved by calling your Travel Advisor or Personal Cruise Consultant.

What is the benefit of booking a hotel package pre and post sailing with Crystal?

It is always recommended to fly in for your voyage at least one day prior to sailing to allow for any air delays/cancellations. The benefit of booking a Crystal-partner hotel is that each property has already been vetted by Crystal for its service level standards plus they are inclusive of your transportation to or from the ship.

Where can I view the recommended hotels for my select voyage?

Crystal-partner hotels are available to view by voyage at crystalcruises.com under Land Experiences and Pre and Post Hotel Stays. These options can also be provided to you by your Travel Advisor or Personal Cruise Consultant.

Can I upgrade my room category in a hotel package?

Yes, upgraded room categories may be reserved for a supplemental fee when booking the hotel package. We recommend requesting an upgrade quote prior to booking the standard option available. Upgrades at the property will be based upon availability and Crystal cannot guarantee pricing.

What is included in your pre- and post-cruise hotel packages?

Crystal hotel packages always include breakfast daily (offerings may vary), taxes, fees, and a transfer to or from the ship.

Am I able to book a pre or post-cruise hotel stay through Crystal?

Yes, we encourage guests to add a pre- and post-cruise hotel package to their reservation to avoid any issues that may arise from air delays/cancellations during their travels. Crystal offers a hotel portfolio of expertly vetted properties for these stays in each port city/area.

What is the Crystal Hotel Program?

The Crystal hotel program is a portfolio of carefully selected properties worldwide that have been vetted and carefully selected because of their alignment with Crystal standards regarding service, quality, location, and amenities. Our standard allotments range from threedays pre or three days post cruise in any given port city but there is always the option to extend your stay or upgrade from the standard offering.

Who can I call if I have an emergency or issue during my transfer?

If you experience a medical or serious emergency, please call the local authorities. For non-urgent issues, please contact the local port agent for assistance. Local port agency information is found in the Pre-Cruise or Post-Cruise Information section of your E-Ticket and listed daily in our newsletter 

What happens if there is a schedule change to my flight?

The local ground operator will monitor scheduled flights and stay informed of any changes. However, if you miss or modify your original flight, please contact your Crystal representative or the local ground operator to provide updated flight details (contact information is available on your E-Ticket).

Who can I call if I cannot locate my driver/transfer?

Contact information for the local ground operator can be found on your E-Ticket under the Transfer Information section.

For an airport pick-up, where do I meet my driver or Crystal representative?

Your driver or Crystal representative will be waiting for you with a branded sign as you exit the main customs and luggage claim area. If your luggage carousel, terminal, or gate has changed, the person may be in the original location. Please call the number provided on the E-Ticket with any changes.

Where will my private transfer pick me up for embarkation?

Private transfers pre-cruise can be arranged from either the airport (flight details required) or a Crystal-partner hotel. Your driver will meet you upon your flight's arrival or at the specified pick-up time at the hotel. For post-cruise transfers, the timing and pick-up arrangements will be based on your preferences and requests.

How do I contact the third-party transportation company?

The contact details for each transfer booked are located on your E-Ticket under Transfer Information. We encourage guests to contact them directly, should you experience a delay or issue within 24 hours of the service date.

Do you use a third party for transfers? If so, what company provides that service?

Yes, we work with trusted local third-party ground operators to provide our transfer services. These experienced partners help ensure reliable and efficient transportation to and from the airport, hotels, and pier, enhancing your travel experience before and after your voyage.

May I pre-purchase transfers for my disembarkation?

Yes, you may purchase transfers for your disembarkation. These transfers are available to take you from the pier to your desired destination, such as the airport or a Crystal-partner hotel, providing a smooth and convenient transition at the conclusion of your voyage.

Who do I contact to book a transfer?

Crystal’s Turnaround Operations department coordinates transfers to and from the airport, Crystal partner hotels, and the pier for both pre- and post-voyage. This can be arranged through your Travel Advisor or Personal Cruise Consultant. For transfers at ports of call, please arrange with the onboard team during your sailing.

Does every destination offer a transfer service?

Crystal is pleased to offer a transfer service in all destinations. We recommend arranging transfers in advance, especially in remote locations.

Am I able to purchase transfers onboard?

Yes, you can purchase transfers onboard during your sailing. All transfers are subject to availability and may be limited. We recommend booking as early as possible to secure your preferred transfer.

Will there be a shore excursion team onboard to assist us?

Our Crystal Destinations team is onboard and onshore to oversee well-coordinated, perfectly delivered shoreside programs. Onboard, the team will offer assistance throughout your cruise. In select ports, the local tourism authorities provide a local representative onboard, who will be in the ship’s main lobby to assist with providing local information and answer any inquires. This service is provided at each port authority's discretion and is not guaranteed. When and where this service is available, guests will be informed of time and location in the daily newsletter 

FREQUENTLY ASKED QUESTIONS

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