Per Sempre FAQs for Travel Advisors
What Is Per Sempre?
It is a new, highly exclusive top tier of the Crystal Society. It will be called ‘Per Sempre’ (which means ‘forever’ in Italian). We will offer a hand-selected group of Crystal households the opportunity to pay a one-time upfront fee in return for a selection of member benefits. The core benefit will be 10% off cruising with Crystal.
How Will Guests Find Out If They’ve Been Invited?
Guests will have received an invitation in the mail asking them to be a part of Per Sempre. They will also be sent an email, and receive a follow-up phone call (from the Crystal Private Client team).
What If A Guest Normally Books Through The Trade?
Per Sempre is booking channel agnostic – members will be able to claim all Per Sempre benefits when booking through the trade as well as when booking direct.
Is There An Ongoing Cost To Being A Member?
No, once a guest has paid the one-off membership fee, there will be no additional fee to be a part of Per Sempre.
How Long Does It Last?
A membership is a guest’s to enjoy for life.
Can Anyone Join?
- No, only a hand-selected group of our most loyal Crystal guests will be invited to be a part of Per Sempre. The invitations themselves will be addressed to the guests who are invited.
- A household can have up to four Per Sempre members within the membership. The originally invited members will have the opportunity to add additional members to their membership, up to a maximum of four members per household.
- Members must be 21 years of age or older.
- Travel advisors cannot become members of Per Sempre.
- Additional named members can be added at initial sign up, or in the future too, at the discretion of the Crystal team.
When Can Benefits NOT Be Applied?
Subject to pre-stated T&Cs, benefits can be applied to all bookings provided the member is actually travelling on the booking (i.e. members cannot book on behalf of someone else and grant that person the benefits).
What Will I Save On My Current Bookings If You Apply This 10% Discount?
Existing bookings can have the 10% discount retroactively applied (subject to restrictions outlined below).
There are some exclusions that apply on adding the 10% to existing bookings, but they are minimal – any booking within the penalty period cannot have the discount applied.
To apply the 10% discount, any discounts/offers applied when the guest originally booked will be lost unless these offers are still available/live. The guest will have to accept today's price of the booking (so if they paid two years ago and the base cost of the booking was lower, they will lose this lower price).
The Private Client team will be able to talk the guest through their options on this. Alternatively, if the guest has additional questions around application of the 10% discount on existing bookings that you are unable to answer, please contact [email protected] who can provide further detail.
Please note, all agent commissions on existing bookings will be preserved at the original commission rate and will not be affected by retroactive application of the 10% discount on existing bookings.
How Can A Guest Become A Per Sempre Member?
Provided a guest has received a Per Sempre invitation (they will be asked to provide personal information when they call to prove that they have), they can call the below phone numbers to purchase their membership through the Crystal Private Client team.
- US number: +1 786-981-7475
- UK number: +44 204 615 1516
- AU number: +61 3 4336 9494
Please note, we do not accept additional member requests or non-member outreach to the phone numbers above.
