Crystal Cruises SMS & RCS Terms of Service

By opting in to receive text messages from Crystal Cruises, you agree to these SMS & RCS Terms of Service ("SMS Terms"). These terms supplement and should be read together with our Privacy Policy.

Messaging Program

Sales, Booking and Informational Communications

Crystal Cruises may send SMS and RCS messages related to your travel inquiries, reservations and travel arrangements. These communications may include messages from your private travel consultant to schedule calls, follow up on travel inquiries, share cruise offers and recommendations, booking confirmations, payment reminders, account alerts, security and verification codes, itinerary updates, embarkation instructions, visa requirements, transportation arrangements and other information related to your travel experience.

Message Frequency and Rates

Message frequency varies depending on your inquiries, bookings and travel arrangements. You may receive up to 5 messages per week. Message and data rates may apply.

How to Opt Out

You can stop receiving SMS and RCS messages from Crystal Cruises at any time by replying STOP to the number from which you received the message. After sending STOP, you will receive a confirmation message acknowledging your request. No further messages will be sent through this messaging program unless you opt in again.

Getting Help

Reply HELP to any SMS or RCS message from Crystal Cruises for assistance. You can also contact our Guest Services team at the section Contact Details below.

Contact details

Please see below the relevant contact details of the data controller for your country or region. If you are uncertain or have a general question regarding data protection, please use the contact details for the United Kingdom.

United Kingdom of Great Britain and Northern Ireland

Legal entity: Abercrombie & Kent Ltd.
Company No: 01082430
Name: Data Compliance Officer
Email address: [email protected]
Postal address: St George's House, Ambrose Street, Cheltenham, GL50 3LG.

Data Protection Contact

Kim Berman, Chief Legal Officer

Email address: [email protected]

European Union

The contact details for our registered data protection representative in the European Union.
Legal entity: Abercrombie & Kent Italy and Croatia
Name: EU Data Protection Representative
Email address: [email protected]
Postal address: Via Fattori 10, Florence, 50132, Italy.
Supervisory body: Garante Per La Protezione Dei Personali
Website URL: garanteprivacy.it

United States of America, Canada and South/Central America

The contact details for our registered data protection representative for the USA and the Americas
Legal entity: Abercrombie & Kent USA LLC
Name: Data Protection Manager
Email address: [email protected]
Postal address: 1411 Opus Place Executive Towers West II, Suite 300, Downers Grove, IL 60515.

Australia and Asia

The contact details for our registered data protection representative Australia and Asia.

Legal entity: Abercrombie & Kent Australia Pty. Ltd.
Name: Data Protection Manager
Email address: [email protected]
Postal address: North Tower, Level 26/80 Collins St, Melbourne VIC 3000, Australia

This Notice is written in the English language. This Notice is written in the English language. To the extent any translated versions of this Notice conflict with the English language version, the English language version of this Notice shall control.

Privacy

Crystal Cruises processes personal information associated with its messaging services in accordance with its Privacy Policy.

Changes to These Terms

Crystal Cruises may update these SMS & RCS Terms from time to time. Any changes will be published on our website. Where required by applicable law, we will provide additional notice or obtain renewed consent.