Can I receive a refund instead of a travel credit?

The Credit is a non-refundable amount and can only be used to reduce your total charge.

Can I apply a sub-credit to my Deposit?

A sub-credit will go towards your Final Payment. Should the amount of the sub-credit exceed the Final Payment, excess funds will be applied to the Deposit. Should the sub-credit exceed the total charge, the difference will be forfeited and the invoice will be fully settled by the sub-credit.

I no longer wish to, or am no longer able to travel. Am I able to transfer my credits to another Beneficiary?

In order for the Credit to be applied, the Beneficiary must be one of the travellers on the booking. Family and friends with additional bookings on the same voyage as the Beneficiary may take advantage of one or more of the Beneficiary’s sub-credits (one per booking). The only exception is for the travel partner of the Beneficiary named in the Claim filed as part of the Assignment for the Benefit of Creditors process, for example the spouse or friend, whereby they may become the Beneficiary with written approval from the original Beneficiary. Please contact your preferred travel advisor for more details once you have received confirmation of your claim and your status of Beneficiary.

My claim as part of the assignment for the benefit of creditors process covered several guests traveling together. Can we all apply to be Beneficiaries?

Yes, as long as all are listed in the Claim filed. In this event, the initial Claim amount would be divided among the Beneficiaries, then into the 5 sub-credits. For example, a Claim of USD 10,000 shared among two Beneficiaries will create two Credits of USD 5,000 – one for each Beneficiary – and then 5 sub-credits of USD 1,000 for each Beneficiary, to be applied to the 5 bookings of their choice.

I am applying a sub-credit to a booking which exceeds the total value of my booking. Can the balance be refunded to me, transferred to a new sub-credit or converted to As You Wish credits? 

You may only apply one sub-credit per booking, and any unused portion of that sub-credit would be forfeited. We suggest you look at upgrading your suite category, or booking the preceding or following segment in order to maximize the value of your sub-credit.

What happens to my sub-credit if I need to cancel my booking and/or rebook?

If you cancel, your sub-credit will be added back to the Credit on your profile, less applicable cancellation fees.

Will the credits I receive impact my ability to be refunded through the Insolvency process, my insurance, my credit card company or others?

No, Crystal has found a solution which will run in parallel with these proceedings. The Exceptional Initiative is purely a commercial gesture from Crystal.

If I book back-to-back cruises beginning in 2025 that extend into 2026, can I use my Exceptional Initiative certificate?

The Exceptional Initiative certificate cannot be used on cruises that depart past December 31, 2025. The last eligible voyages will be:

- December 30, 2025 to January 11, 2026 aboard 

 (Puerto Caldera to Los Angeles)
- December 27, 2025 to January 2, 2026 aboard 

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Guests will receive twenty percent (20%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Booking is not refundable. Additional terms and conditions apply.

Guests will receive ten percent (10%) off the cruise-only fare. Full payment of the reduced fare will be due at time of booking. Crystal’s standard cancellation terms apply.

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