What items are forbidden to bring on board?

• Firearms and ammunition, including realistic replicas

• Sharp objects, including all knives and scissors (Note: personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)

• Items that generate heat or produce an open flame. This includes heat pads, clothing irons, hot plates, coffee makers, travel steamers, candles, incense, and any other item that may create a fire hazard. (NOTE: The only exception to this policy is curling irons and hair straighteners.) Matches and normal lighters are allowed on board. However, torch lighters (which emit a powerful, concentrated flame), and novelty lighters such as those that look like guns are not allowed on board.

• Martial arts and self defense weaponry, and sports gear, including handcuffs, pepper spray, night sticks

• Flammable liquids and explosives, including lighter fluid and fireworks

• Dangerous chemicals, including bleach and paint

Are all voyages listed on your website?

All voyages with availability are listed on our website. Voyages which are chartered or in periods reserved for maintenance, refurbishment, dry dock and refits will not appear on the website.

What voltage is used in the guest rooms and suites?        

Both 110-volt (American current) and 220-volt (European current) outlets are provided in your suite or guest room. If you have any questions about compatibility of appliances, please ask your butler.

What is the dress etiquette onboard?

At Crystal, we want guests to feel confident and relaxed throughout their stay, so we have compiled the following guide FOR the different dress codes observed on board. If you have any questions, please don’t hesitate to contact us by calling 1.800.446.6620 or +1.786.464.4420.

A less formal look allows guests to feel comfortable during the day; Day Casual attire may be worn everywhere, including our restaurants, until 18:00. 

• Swimsuits with cover-ups (when not poolside)

• Swim shorts with a T-shirt or polo (when not poolside)

NOTE: Swimwear on its own, wet swimwear, revealing clothing, bathrobes, bare feet, tank tops, baseball caps, and clothes bearing any offensive messaging are not permitted. Covered swimsuits may only be worn at an outdoor venue and Marketplace.

A step up from Day Casual, after 6:00 PM, we ask that guests adopt the more refined Evening Resort dress code*.

• Sweaters or smart designer sweatshirts

• Dark-wash jeans with no rips (only when accompanied with a jacket) 

• Tailored shorts (May only be worn in outdoor venues)


*Multiple options for preferred attire published daily in reflections


NOTE: Please avoid flip-flops/sliders, swimwear, and hats. 

On sailings more than seven days, there will be at least one optional ship-wide formal night* (depending on the length of the segment), which will require more formal cocktail chic attire. These special events will be defined in your personal pre-sailing guide.

• Suits Evening skirts or pants with an elegant top 

*Formal evening attire should be adhered to in the specialty restaurants, during a captain or officer dinner, and during a recognition dinner

As always, dress for the climate and conditions of any destination we visit.

What amenities are included in suites and guest rooms?

• Beverages including select fine wines, champagne, premium spirits, and all nonalcoholic beverages such as bottled water, soft drinks, and specialty coffees 

• At least one complimentary reservation to Osteria d' Ovidio and one complimentary reservation to Umi Uma

• Butler service in all suites and guest rooms 

• Wi-Fi/Internet access in-room and throughout the ship, signal permitting

Can I bring a CPAP machine?

We understand the importance of your health needs and would like to inform you that if you are traveling with a CPAP machine, concentrator, or nebulizer, you must bring your own equipment on board for personal use. These medical devices require special attention and careful handling. Please ensure your CPAP machine, concentrator, or nebulizer is packed securely and labeled for easy identification.

Can I bring oxygen on board?

We understand the importance of ensuring that you have a sufficient supply of oxygen at all times. Our facility does not provide oxygen or oxygen therapy, and as such, it is your responsibility to bring your own supply.

What is the guest capacity and CREW:GUEST ratios?

Both ships will offer nearly one staff member per guest. Crystal Serenity will host 740 guests and Crystal Symphony will host 606 guests.

Will bridge be a part of the on-board offering?

Bridge is offered in a variety of ways, from casual games to tournaments based on the specific voyage.

Do you provide wheelchair assistance on board?

Guests with limited mobility should ideally be able to navigate the ship independently. Alternatively, they may opt to travel with a companion who can provide assistance if needed.

Will there still be youth programming?

Crystal prides itself on being an inclusive cruise line where families of all ages are welcome aboard. We offer a youth program on select voyages aboard both 

What type of entertainment can I expect on my cruise?

Entertainment activities that are offered include dance lessons (e.g., ballroom dancing), production shows and more.

Can you accommodate special dietary requirements?

In most cases, we can accommodate special requirements. Please provide details about any allergies or food requirements to our Crystal Reservations Team or your Travel Advisor prior to your cruise departure.

What currency is used on board?

Do we have the list of beverages offered onboard?

Yes, please refer to our Onboard Guest Services at 

 as all listings are available prior to sailing.

What is the smoking policy?

At Crystal, we recognize that some of our guests smoke and others do not. While most areas of the ship are non-smoking, there will be designated smoking areas throughout. Please note that pipe and cigar smoking is only allowed in the Connoisseurs Club and all suites/guest rooms are non-smoking, including on the verandas.

Is there a limit to how much luggage guests can bring on board?

Crystal does not restrict the amount of luggage but does not provide additional space for storage outside of your suite or guest room.

Will all suites and guest rooms have butler service?

Butler service is offered for all categories. Services offered will be determined by suite category.

Am I allowed to bring nonalcoholic or alcoholic drinks on board?

You may bring your own nonalcoholic or alcoholic drinks aboard. Please note that certain restrictions apply by country or destination.

Where can I store my valuables?

Each suite or guest room is equipped with a personal safe with an electronic combination lock.

Can I pay with cash rather than use a credit card for onboard purchases?

All purchases will be charged to your onboard account. Cash will not be accepted.

What language is spoken on board?

The official language spoken on board is English. All officers, staff, and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

How much are gratuities?

Gratuities are complimentary for housekeeping (e.g., butler, room stewardess and assistant stewardess) and for bar and dining staff (including specialty restaurants). If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.


Can I withdraw cash on board? What is the fee?

ATMs will not be available on board and therefore no cash can be withdrawn.

Will I be able to exchange cash for local currency on board?

At this time foreign currency will not be carried on board. In some ports, a local currency exchange service may be available on board on the day of arrival. When currency exchange is not provided on board, your crew will advise the closest currency exchange location.

Is dry cleaning included with all room categories, or just suites. Or will it depend on the travel tier?

Dry cleaning will be included in select suite categories and detailed on your itinerary.

Is room service included?

An expansive, complimentary in-suite dining menu will be available. Select suite categories will also be able to order from specialty dining venues via their butler.

What renovations are scheduled for the ships?

A&K Travel Group and the entire Crystal team are focused on delivering the highest level of quality within our two ships. The majority of guest rooms and suites and several public spaces are being updated. Please visit the Our Ships section of our website to view the latest renderings and details.

Premium Plan

General Information

Why Crystal

Leadership

Philanthropy

Sustainability

Marketing

Get Social with Crystal

Helpful Contact Information

Account & Loyalty

My Account

Crystal Society & Loyalty

Shipboard Account

Before You Sail Guide

Turnaround Operations

Hotel Packages

Information

Location

Booking

Global Air

Independent

Flight Parameters

Modifications

Crystal Destinations

Tour Dispatch

Requirements

Monetary

Included Offerings

Custom Experience

The Crystal Destinations team is dedicated to sourcing the most unique and innovative programs available for new and enriching in-depth discoveries that highlight each destination and provide a better understanding of the local area. The itineraries have been designed to be flexible and take advantage of opportunities that present themselves. Extended stays in port and overnights enable us to add surprises in remote locations.

Internet & Technology

Standard Plan

During Voyage

Wi-Fi Capability

Browsing

Entertainment & Enrichment

Le Casino de Monte-Carlo

Library

Recreation

Enrichment

Special Events

Pre-Voyage

Solo Traveler

Aurōra Spa & Wellness

Aurōra Spa

Our 3,000+ square-foot Fitness Center, Weight Room and Aerobics Studio feature an extensive line of professional weights and Technogym® exercise equipment, along with panoramic views. We also offer Wellness programs with yoga, mat pilates, and spinning classes. Our ship's full-time Fitness Director offers fitness advice and a variety of stretch and aerobic instruction.

Fitness Center

Suites & Guestrooms

Suite Inclusions

Bedding

Amenities

While On Board

Children & Teenagers

Standards

Laundry

In Port

Dress Etiquette

Embarkation & Disembarkation

Embarkation

Disembarkation

Pre-Arrival Kit

Health and Safety

Allowed Items

Medical

Documents

Onboard Services

Smoking

Forbidden

Bankruptcy

Worldwide

Specialty Restaurants

Beefbar has the most exciting flavors from the global street-food scene which are fashioned from the freshest ingredients by creative chefs and served for sharing in stylish surroundings. The menu unfolds in three distinct chapters: street food inspired by beloved international recipes; comfort dishes spanning from tantalizing sides to delicious mains; and delectable desserts.

Beefbar

Umi Uma is one of Crystal's award-winning specialty dining offerings. Set in an elegant modern setting and created by legendary Master Chef Nobuyuki (Nobu) Matsuhisa, dishes are inspired by the exotic array and traditions of the East.

Umi Uma

Italian fine dining takes centerstage at Osteria d'Ovidio. Named for our owner, Manfredi Lefebvre d'Ovidio, this restaurant specializes in show-stopping, traditional meals, including, from summer 2025, dishes designed by the Michelin-rated Alajmo brothers.

Osteria d’Ovidio

The Vintage Room offers an exclusive experience with expertly guided dinners and wine pairings showcasing the exceptional selection from the ship’s extensive onboard cellar. This intimate and innovative concept offers guests a unique opportunity to deepen their knowledge of fine wine and cuisine, providing privileged insights into the art of oenology. In addition to daytime tastings and engaging discussions, guests can indulge in private, wine-themed lunches and dinners, available by special arrangement with the Head Sommelier.

Vintage Room

Supper Club-Serenity

Food & Beverage

Inclusivity & Pricing

Dietary Restrictions

Beverages

Classic Dining

Suite Service

Afternoon Tea

Please note, all FAQs are subject to change. Information may vary based on itinerary, location, ship, seasonality, and themed or specialty voyages. For World Cruise FAQs please see the Before You Sail Guide for the specific sailing.

FREQUENTLY ASKED QUESTIONS

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