Our Crystal Destinations team is onboard and onshore to oversee well-coordinated, perfectly delivered shoreside programs. Onboard, the team will offer assistance throughout your cruise. In select ports, the local tourism authorities provide a local representative onboard, who will be in the ship’s main lobby to assist with providing local information and answer any inquires. This service is provided at each port authority's discretion and is not guaranteed. When and where this service is available, guests will be informed of time and location in the daily newsletter Reflections.

All guests booked on a shore excursion will be informed of a specific location in one of the lounges on the ship or ashore (close to the transportation) at a designated time. There will be staff to direct you onboard and onshore. The finalized times and meeting places of each shore excursion will be listed in the daily newsletter Reflections the evening prior to your tour.

Please note, the times may differ from the times listed on your itinerary and tickets in MyReservation within MyAccount. If you would like to travel together with friends or family, we suggest arranging to meet with your entire party before joining the tour dispatch to ensure that you travel on the same mode of transportation.

Crystal uses a tour dispatch system for excursions at every destination we visit. This system allows tour groups to meet with their Crystal Host onboard prior to disembarking together to meet their guide onshore.

All guests are encouraged to check tickets upon receipt to ensure they list the specific pre-reserved shore excursions. If the tour listed on the ticket(s) you receive is incorrect, please bring the ticket(s) to the Crystal Destinations desk to exchange them for the correct tour. Failure to bring incorrect tour tickets to our attention prior to the cancellation deadline (48 hours prior to the excursion) will result in your being charged for the tour listed on the actual tickets you received. We can also exchange tickets at the Crystal Destinations desk prior to the cancellation deadlines if there is availability for the tour requested.

One of the advantages of purchasing a shore excursion from Crystal is that in the event of any port deviations guests are protected. The Crystal Destinations team will make every effort to create an alternative tour program in the new port. Alternatively, our team will attempt to adjust tour start times for late arrivals into port to ensure an enjoyable overall experience. Guests will be notified as soon as possible by the onboard team about the status of shore excursions and alternative options if available.

Activity Levels are indicated on shore excursion descriptions. Many of our excursions involve walking or other physical activity. It is the responsibility of each guest to review the amount of physical activity on each excursion and choose the excursion that best fits their individual ability.

You will need a valid booking number and a deposit on file to pre-reserve shore experiences. Please note that guests’ visitors cannot be accommodated on our shore experiences.

Visa requirements may differ by nationality. It is your responsibility to check with your travel professional and/or the government website to ascertain if a visa is required in certain countries due to your nationality. In countries where individual visas or vaccinations are required for entry, you will be informed by our documentation department. Visas may be secured for guests onboard in certain destinations but are not always guaranteed.
For further assistance, please contact our Visa Support Program at [email protected].

Further information is available on your Booking Confirmation.

For your convenience, recommendations will be included in the Important Notes for each shore excursion at the bottom of the tour description page.

If you have a medical condition or require special assistance for mobility, we recommend you consider this before booking the excursion. For our guests’ safety and protection, Crystal reserves the right to refuse participation in a shore excursion to anyone who fails to advise about a health or mobility limitation or is deemed unfit to participate due to the nature of the excursion. If you are uncertain you are fit to participate in a specific excursion or activity level, please contact Crystal Destinations at [email protected].

Certain shore excursions may have special deposit requirements and/or strict cancellation policies, must be booked in advance, and are subject to availability. Guests should always read the Important Notes associated with each tour located at the bottom of the tour description prior to booking.

Prices listed are per person and quoted in the U.S. Dollars unless otherwise noted. Excursion cost does not include food or beverages (unless specified in the excursion description) or any expenses incurred if you leave the group before the excursion is completed. Child rates, where applicable, are available from Crystal Destinations onboard aff. Pre-reserved shore excursions will be charged to onboard accounts. Certain specialty excursions, customized experiences, and overland bookings require prepayment ahead of the voyage and will be charged to your credit card instead of the onboard account.

Shore excursions are not included in the cruise fare on Crystal Serenity or Crystal Symphony.

Gratuities (tipping) for tour guides and drivers are included in the price. Whenever food or beverages are included in the price of the excursion, tips for that service are included. Tipping of any local service personnel is strictly optional. In some countries, local guides may anticipate a tip if you are pleased with their services. It is customary, if you decide to tip, to extend a modest gratuity to them at the conclusion of the tour.

In select ports, free Wi-Fi is offered in the Cruise Terminal and at the airports. Some tour buses and private vehicles are equipped with Wi-Fi, but this is not guaranteed. For phone service, we suggest you contact your carrier to confirm if you may have access to international phone calls, email, and text messaging. There is always a possibility that in some remote areas the signal is either slowed considerably or unavailable.

Yes, on select voyages and destinations, as advertised in our Reflections newsletter. Private transportation is recommended for guests who require special assistance.

All guests will have their tour ticket(s) delivered to their guestroom or suite on the first evening of their voyage. Please check departure times as these may differ from your original pre-reserved times, due to final operational requirements.

Our shore excursions are conducted in English. However, in most ports of call, special arrangements can be made for an additional charge to secure multi-lingual guides. These arrangements are subject to the availability of the guides, require a minimum number of participants, and must be booked in advance.

Our customized experiences are curated by our sister brand Abercrombie & Kent in each destination. We offer private vehicles for a half or full day, which are available to book in MyAccount under My Reservation.. If you are interested in a customized experience in a destination, this can also be arranged. Please check our website for further information or contact Crystal Destinations at [email protected].

Excursions are available 120 to 180 days (dependent on voyage and offerings) prior to your embarkation date. To book these, log-in to the booking portal in MyAccount at crystalcruises.com to see experiences for your upcoming voyages.

Excursions are available for guests to pre-book until three days prior to sailing. You may contact the shore excursions team on board after embarkation if you would like to book an excursion while sailing. You can book onboard 24 hours in advance, although certain excursions may require more notice.

Please note that Crystal does not condone or recommend that guests participate in shoreside activities purchased through vendors within the port property or elsewhere ashore. We do not endorse and cannot be held liable for activities purchased through independent vendors. This includes any potential delays in the tour that may prevent a timely return to the vessel.

Guests can purchase excursions after embarkation. You will be asked to complete a booking form and return it to the Shore Excursions Office during opening hours, or deposit the form complete with name and suite or guest room number in the Shore Excursions Drop-Off Box at the Shore Excursions Desk. This form will then be processed and tour tickets shall be delivered to your guest room or suite subject to availability. We always recommend booking in advance to secure your preferred selection.