The minimum age to sail on Crystal is six months old at the time of embarkation. Crystal reserves the right to limit the number of infants aged six months to two years.

Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, a "Parental Consent Guardianship Form", which we will supply, must be signed by a parent or legal guardian and received by Crystal no later than 30 days prior to sailing.

Crystal is unable to host women who have entered their 24th week of pregnancy (i.e. after 23 weeks and one day). Guests should bring an appropriate car seat where local laws require the use of one.

Guests should bring an appropriate car seat where local laws require the use of one.

Yes, please note on your booking before the cruise, or request once onboard.

Yes, for infants six-24 months of age at the time of sailing.

Usually, such restrictions will be stipulated in the special notes for each Shore Excursion.
Babies and young children are generally allowed to accompany parents on shore excursions unless an element of the tour is prohibited for their age group, for example, it involves wine, beer, whiskey tastings or pairings, adventurous activities etc.

Babysitting is charged by the hour, and the cost is applied to your onboard account. You will be asked to sign a waiver when booking this service. For pricing and further details, please contact the Onboard Guest Services team at [email protected].

Individual babysitters – male or female, as you prefer – can look after a maximum of three (3) children over one year of age for up to three hours in your guest room or suite, excluding overnight. Should you require childcare for longer than three hours, a second babysitter will be arranged. This service is only offered onboard and duties exclude changing diapers and bathing children.

We offer in-suite babysitting onboard our ships, subject to availability, which you may book through our Reception Desk or your Butler. We recommend you give 24-hours notice.

Crystal prides itself on providing an inclusive cruise experience where families of all ages are welcome onboard. We offer dedicated areas for young children, Waves, and teenagers, Fantasia, as well as our exceptional Junior Activities Program on select voyages aboard both Crystal Symphony and Crystal Serenity. On select sailings, a Junior Activities Director (JAD) host activities when the minimum number of 12 children is reached. Activities may include scavenger hunts, story times, fashion shows, cookie baking, karaoke, movies, dancing, supervised pool games, video game tournaments, volleyball, paddle tennis, water polo, swimming, late–night pool parties, and more. For further information, please contact the Onboard Guest Services team at [email protected].

Families of all ages are welcome aboard. We offer The Junior Activities Program on select voyages on both Crystal Symphony and Crystal Serenity.

While the ship does have a few of these available for use, we always recommend that guests bring their own. The ship cannot be responsible for any electronics damaged due to loaned adapters.

Both 110-volt (American current) and 220-volt (European current) outlets are provided in your suite or guest room. If you have any inquires about compatibility of appliances, please ask your Butler.

Yes, our ships are equipped with a sophisticated telephone system that allows you to make direct-dial satellite phone calls from your guest room or suite. The ship's telephone number is given in your travel documents before sailing. Use of your in-room phone will be billed to your shipboard account.

The official language spoken onboard is English. All officers, staff, and crew members speak fluent English, as do most local guides and regional specialists. Onboard announcements and lectures will be given in English. Officers or crew members who speak multiple languages will feature their country’s flag on their name tag.

Both ships boast a crew to guest ratio of nearly 1:1. Crystal Serenity hosts 740 guests, and Crystal Symphony hosts 606 guests.

The published dining and venue hours for both Crystal Serenity and Crystal Symphony are published in the daily newsletter Reflections and are subject to potential adjustments due to operational reasons including but not limited to, daily activities, time zone variations, scheduling, and availability. For further information, please contact our Onboard Guest Services team at [email protected] or the Concierge when onboard.

All guests can request a select Butler or Housekeeper for their suite. We ask that you contact our Onboard Guest Services team at [email protected] to assist with your request subject to availability.
Our Onboard Guest Services team may also be able to verify if certain officers, entertainers, and select service staff will be on your voyage. Be advised, the safety and privacy of our crew members is paramount, therefore, this information is limited and confidential.

Please see below and note that these are only on Crystal Symphony, and all are in the Sapphire Veranda Suite category.

• 9036, 9037, 9038, 9039, 9040, 9041, 9050, 9051, 9052, 9053, 9054, 9055

Dry cleaning services will be included in select suite categories, as part of certain voyages, or included in select packages and promotions.

Crystal Symphony and Crystal Serenity both provide complimentary self-serve laundry rooms, including detergent. They are located on Decks 10, 9, and 8 aboard Crystal Symphony and 11, 10, 9, 8 and 7 aboard Crystal Serenity.

The decision to dock or use a tender to transport guests ashore depends on the itinerary and the port agent's assignment for the ship. If it is deemed safe to use a tender, we will provide this service and ensure guests are escorted to shore. Please note that the details of this process will be included in your daily Reflections newsletter for your convenience.

Crystal is pleased to offer a complimentary shuttle service in ports where it is determined that the town or city center is located beyond a reasonable walking distance from the port/ship. A shuttle service is provided when available and is not guaranteed in any port/destination. Schedules and timings of shuttle operations are sometimes dictated by local traffic, security and/or local authorities which may create delays. While we will always attempt to secure a shuttle service for our guests, there are select ports where local taxi and transportation unions prohibit cruise lines from providing this service. Due to the possibility of the change in dock location, we do not officially announce shuttle bus schedules in advance, the information is published in the daily Reflections newsletter. For private arrangements please contact our Crystal Destinations Team at [email protected] or the Concierge onboard.

A ship “at anchor” is when the ship has closely positioned itself offshore and is secured in position by the ship’s anchor or held in place by modern technology called “dynamic positioning”. The ship may be at anchor due to several reasons beyond our control, including sizing and availability restrictions. In such cases, guests will be transferred ashore by the ship’s state-of-the-art tenders. Our skillful crew members will carefully captain these tenders, which are equipped with comfortable seating and life jackets for your safety. Our hospitable team will be waiting to greet you as you exit the tender ashore and offer assistance and refreshments. We do our best to keep the distances to a minimum while at anchor for your convenience.

Please note: In certain ports around the world, the use of local tenders is mandatory due to port traffic, marine reserve constraints, and various other restrictions imposed by the local authorities. In these cases, the best available vessels will be requested and reserved by Crystal. The ship’s crew members will always be on hand to assist guests when and where possible.

At Crystal, we want guests to feel confident and relaxed throughout their stay, so we have compiled a guide for the different dress codes observed onboard available to view at crystalcruises.com/faq.

Day Casual
A less formal look allows guests to feel comfortable during the day. Day Casual attire may be worn everywhere, including our restaurants, until 6pm.

Suggestions for a Day Casual look:

Women
• Sundresses
• Elegant shorts
• Jeans
• T-shirts or blouses
• Linen clothing
• Swimsuits with cover-ups (when not poolside)

Men
• Shorts
• Jeans
• T-shirts or polo shirts
• Linen clothing
• Swim shorts with a T-shirt or polo (when not poolside)

NOTE: Swimwear on its own, wet swimwear, revealing clothing, bathrobes, bare feet, tank tops, baseball caps, and clothes bearing any offensive messaging are not permitted. Covered swimsuits may only be worn at an outdoor venue and Marketplace.

Evening Resort
A step up from Day Casual, after 6pm, we ask that guests adopt the more refined Evening Resort dress code*.

Suggestions for an Evening Resort look:

Women
• Dress
• Skirts
• Pants
• Blouses or sweaters
• Dark-wash jeans with no rips
• Tailored dress shorts

Men
• Shirts
• Collared polo shirt
• Sweaters or smart designer sweatshirts
• Dark-wash jeans with no rips (only when accompanied with a jacket)
• Chinos
• Sports jacket or blazer
• Tailored shorts (only to be worn in outdoor venues)

*Multiple options for preferred attire published daily in Reflections

NOTE: Please avoid flip-flops/sliders, swimwear, and hats.

Formal Evening
On sailings of more than seven days, there will be at least one optional ship-wide formal night*, which will require more formal cocktail chic attire. These special events will be defined in your personal pre-sailing guide.

Suggestions for a Formal Evening look:

Women
• Cocktail dresses or gowns
• Suits
• Evening skirts or pants with an elegant top
• Evening shoes

Men
• Suits or tuxedos
• Shirts
• Dress shoes
• Ties (optional)

*Formal evening attire should be adhered to in the specialty restaurants, during a captain or officer dinner, and during a recognition dinner.
As always, dress for the climate and conditions of any destination we visit.