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FREQUENTLY ASKED QUESTIONS

Please note, all FAQs are subject to change. Information may vary based on itinerary, location, ship, seasonality, and themed or specialty voyages. For World Cruise FAQs please see the Before You Sail Guide for the specific sailing.

Le Casino de Monte-Carlo

How much cash can I withdraw from my onboard account to use in the casino?

The casino shipboard advance chargeable to a guest’s shipboard account is maximum $500 per person per day, and up to $5,000 in total per cruise.

Do you offer Texas Hold’em?

Ultimate Texas Hold’em is offered.

Is there a craps table on board?

We do not offer craps, however we are sure you will find our array of gaming activities enjoyable.

Is Three Card Poker available?

Three Card Poker is available upon request, based on staff availability and demand.

How many table games and slots are available on both ships?

On Crystal Symphony we have three table games and 29 slots and on Crystal Serenity we have three table games and 32 slots.

Do you have a Blackjack table, and how do they deal?

Yes, the European version of Blackjack is offered.

What are the rules and restrictions for the casino?

AGE LIMIT

-Guests must be at least 18 years of age to play any monetary games of chance.


BETTING AND CREDIT LIMITS

-Table games betting limits are minimum $10, maximum $1,000, depending on game type.
-Casino shipboard advance of up to $500 per person per day may be charged to the guest’s shipboard account (maximum $5,000 per cruise).

SMOKING

-The casino is a non-smoking venue on both Crystal Serenity and Crystal Symphony.

Where is the casino onboard and what is included?

The casino is on Deck 6 FWD on Crystal Symphony and Deck 7 AFT on Crystal Serenity.

The hours of operation are listed in the onboard newsletter Reflections.

Guests may participate in an choice of gaming activities, including slot machines, Blackjack, American Roulette, and Ultimate Texas Hold’em.

What is the dress etiquette for the casino?

We recommend the Evening Resort Etiquette for daytime visits and the Formal Dress Etiquette after 6pm.

Please avoid wearing flip-flops, sliders, swimwear, and shorts.

What are the operating hours?

Casino operating hours sea days:

  • Slot Machines - 10am to 2am
  • Table Games - 12pm to 6pm and 8pm to 2am

Casino operating hours port days:

  • Slot Machines - Open one hour after sail away until 2am
  • Table Games - Open one hour after sail away until 2am

Please note, any variation to operating hours due to itinerary or local regulations will be advertised during the cruise. The casino is always closed when the ship is docked or anchored in port.

Library

How can I experience Crystal Magic at Sea?

If you are interested in seeing our magic show, Crystal Magic at Sea, you can reserve a spot with our librarian once you have embarked. Please note that this is exclusively available on select sailings and based on availability.

Are board games available in The Library?

The Library also offers a variety of board games, perfect for some leisurely entertainment, whether you are in our public spaces or in The Library.

Are magazines available in The Library?

The Library offers a selection of magazines for guests to enjoy during their voyage.

What types of books are available in The Library?

Our library is well-stocked with more than 2,000 books covering a wide range of subjects, including classics, popular biographies, history, and contemporary mysteries.

Recreation

Is there a shuffleboard court onboard?

Exclusively on Crystal Serenity, you will find a shuffleboard court located on Deck 8, providing a great opportunity for you to enjoy a fun and leisurely activity during your voyage.

Can I enjoy drinks by the pool?

You can unwind with a drink while enjoying the Seahorse pool and the beautiful deck space in the afternoon. Our attentive crew members will be available to provide service.

Are your Seahorse pool whirlpools freshwater or saltwater?

All our pools and whirlpools are filled with natural sea water, which is carefully treated and tested daily to ensure the highest standards of quality and cleanliness.

Is there a pool on board?

Yes, our Seahorse pool, a place to swim, relax, and enjoy your time onboard.

Are there Nordic walking poles or weighted vests onboard?

We are no longer offering the Nordic Walk Pole Program onboard but we can lend out poles.

Is there a track for walking or jogging on the Promenade Deck?

The Promenade Deck features a full-circuit walking and jogging track, ideal for staying active while enjoying the scenic surroundings.

Do you have a Promenade Deck?

Our Promenade Deck is a teak-floored, open-air area that encircles the ship, providing a perfect space for leisurely strolls with breathtaking ocean views.

How can I participate in pickleball open play?

Pickleball open play is a guest-organized activity; the designated times are listed in our daily newsletter, Reflections. For further assistance and inquires, please contact our Cruise Director while onboard.

Are there paddle tennis and pickleball courts onboard?

Crystal Serenity has two full-sized courts and Crystal Symphony has one. These courts are available for you to enjoy a friendly game during your voyage.

Can I rent golf clubs for use in port?

If you wish to play golf while in port, you can rent a set of clubs through our Concierge.

Are golf clubs available for use during the voyage?

TaylorMade® golf clubs are available for use during your voyage, ensuring you have the best equipment for your game. You can access them through the sports director or golf pro.

Is golf coaching available onboard?

We offer expert coaching by qualified PGA golf professionals on most voyages. Whether you are a beginner or want to refine your skills, our golf pros will provide personalized instruction to help you improve your game.

Enrichment

What is Computer University@Sea

Computer University@Sea is a unique learning experience that offers computer-related courses onboard. Led by tech experts, guests can gain hands-on experience in a fully equipped computer lab. This is our innovative way to combine education and adventure, providing courses in programming, web development, data science, and more.

Will religious services be available onboard?

Jewish services are available during major holidays, and Catholic services are offered on most sailings. Interdenominational services are performed on Sundays at sea. Clergy are present on the World Cruise. Details about the services are provided in Reflections, which is distributed to each guest room or suite on board.

Are the guest lectures exclusive to certain voyages?

Guest speakers join us on select voyages, so the specific individuals and topics may vary. Consult your itinerary to see who will be joining your sailing.

Can I meet the guest speakers during the cruise?

Our guests can meet and interact with the guest speakers, listen to their lectures, and engage in discussions throughout the voyage.

What topics do the guest speakers cover?

The guest speakers cover a wide range of fascinating topics including world affairs, culture, science, entertainment, and history, sharing insights from their professional expertise.

Who are the guest speakers onboard?

Our voyages feature high-profile expert guest speakers from diverse fields. These exceptional individuals share their experiences and wisdom with guests during the voyage.

Do you have a theater onboard?

Our ships' Hollywood Theater features a variety of entertainment options with something for everyone to enjoy, including recently released movies, live sports events, guest lectures, and religious services.

Will bridge be a part of the onboard offerings?

Bridge will be offered in a variety of ways, including casual games, duplicate bridge, and tournaments, based on the voyage. Guests can participate in open games, or they can book private sessions.

What enrichment programs or activities do we offer?

Enrichment programs include a lecture series, computer and media classes, art and dance lessons, golf clinics, movies, library service and more.

Special Events

Will there be a White Night on my voyage?

A White Night will take place on voyages of seven or more days in length. Guests can dress under the Formal or Evening Resort dress etiquette, but we do encourage white clothing. This is a lively event with special lights, decorations, and dancing. We encourage participation, but it is not mandatory.

What services do the Ambassador Hosts offer?

Our Ambassador Hosts provide company for our solo guests. They are available to attend shows, have cocktails, dinner, or even go dancing. All Ambassador Hosts are interesting conversationalists with life experience touching many topics.

Will there be Ambassador Hosts onboard?

Yes, we have Ambassador hosts on both Crystal Serenity and Crystal Symphony. Some of our dancers also host dance workshops during certain voyages for guests to enjoy.

Will there be a formal night on my voyage?

For sailings of seven days or less, your voyage will feature casual evenings. On sailings of more than seven days, there will be one formal night, and every sailing will have at least one White Night event.

Pre-Voyage

What type of entertainment can I expect on my voyage?

Our entertainment offering includes world-class performers and shows, including musicians, cabaret artists, comedians and more. Featured entertainment can be found on our website at crystalcruises.com/entertainment pre-voyage.

Do I have to reserve onboard entertainment in advance?

All performances and shows are available for guests to attend without the need to book ahead.

Solo Traveler

How can I meet up with other solo travelers onboard?

Our voyages offer dedicated solo meet-ups, designed specifically for solo travelers to socialize. This is a wonderful way to connect with fellow passengers and make new friends.

If I am a solo traveler or part of a small group, is it possible to reserve The Vintage Room?
There are a few ways to reserve The Vintage Room without a large party. One option is to join a larger group of guests with a confirmed booking. You may do this by stating your interest in your Guest Information Form (GIF) prior to sailing. This will be confirmed with our Maitre d’ of Specialty Restaurants once onboard. Alternatively, our onboard team can help arrange a group of like-minded guests, allowing you to enjoy this unique dining experience in a social and engaging setting. It is the perfect opportunity to meet fellow travelers while savoring exquisite wines and gourmet cuisine. Please note, smaller parties may be subject to supplemental charges and availability is dependent on the number of interested guests.

Do you have solo events and activities onboard?

Yes, we hold events and activities onboard tailored for our solo travelers, based on the number of solo passengers and their interest. If you are interested in meeting other solo guests, let us know pre-voyage or alert the front desk onboard to be updated about solo dining occasions and events such as dancing. These activities are also listed in our daily newsletter Reflections.