2020-2023 Cruise Fares and Promotional Information / Terms & Conditions (U.S.)

CRUISE FARES

Fares are cruise only in U.S. dollars, per person based on double occupancy** and do not include taxes, fees and port charges, which vary by departure. Fares do not include air or transfers. Guests may add air at an additional cost. Optional air add-ons are available to full cruise, full fare guests with flights originating from Crystal Cruises' designated gateway cities in the U.S. and Canada, and include all government fees, fuel surcharges and taxes. If you choose to arrange for air travel independently, you may purchase embarkation and disembarkation transfers from Crystal Cruises. Fares are subject to change. The fare in effect on the date the cruise is confirmed applies.

Crystal's fares include: beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; an evening of specialty dining; Penthouse Butler service in applicable suites; Wi-Fi/Internet access in-room and throughout the ship, signal permitting.

DEPOSITS, PAYMENTS, REFUNDS & CANCELLATIONS

All reservations must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, pre-/post-cruise hotel programs, less applicable discounts. All percentages are based on total fare and do not apply to taxes, fees and port charges. 

2020-2022 Crystal Cruises sailings

Voyages of 13 days or less:
At time of booking: Deposit of 25%
Full/Final Payment due: 120 days prior to sailing

Voyages of 14-21 days:
At time of booking: Deposit of 25%
Full/Final Payment due: 150 days prior to sailing

Voyages of 22 days or longer:
At time of booking: Deposit of 25%
Full/Final Payment due: 180 days prior to sailing

* Full World Cruise 2020/2021 Guests – All 2020 and/or 2021 Full World Cruise booked guests (full-fare revenue) who are reserving their 2022 Full World Cruise will be eligible for a reduced initial deposit of 15% at time of booking and the additional 10% deposit payable any time on or before January 15, 2020.  Final payment is due at 180 days prior to sailing. 

Crystal River Cruises - Deposits:

2020-2021 Voyages: 
At time of booking: Deposit of 25%
Final payment due: 120 days prior to sailing

Crystal Yacht Cruises - Deposits:

2020-2022 Voyages:
At time of booking: Deposit of 25%
Final payment due: 120 days prior to sailing

Crystal Expedition Cruises - Deposits:

2020 - 2021 Voyages (All Voyages Departing Thru January 2021)
At time of booking: Deposit of 25% 
Final payment due: 120 days prior to sailing

2021 Voyages and Beyond (All Voyages Departures Beginning February 2021)
At time of booking: Deposit of 25%
Final payment due: 180 days prior to sailing

Cancellations Prior to Embarkation: Cancellation or category downgrade requests must be made by telephone or in writing to Crystal Cruises. The charts below set forth the time by which the request must be received by Crystal Cruises prior to the Optional Crystal Air/Sea Program or, for non-Air/Sea Guests, the Cruise, departure date ("Departure Date"), and the cancellation fee which will be charged. In the event of a cancellation, a full refund of Total Fare (including cruise, air, hotel and Extended Land Programs). Cancellation fees will be assessed by Crystal Cruises, regardless of a name change or stateroom resale. See info below for appropriate voyage and year policy.

Cancellation fees/penalties apply if booking is cancelled within penalty periods outlined below. The date of booking cancellation determines the applicable penalty amount. The penalty is applied as a percentage based on total fare and does not apply to taxes, fees and port charges.

CANCELLATION AND PENALTY POLICIES 

Crystal Cruises Cancellation & Penalty

2020-2022 Crystal Cruises sailings of 13 days or less
121+ days prior to first date of service:  US$100 (thru 2021) / $200 (begins 2022)  Administration Fee*
120-91 days prior to first date of service: 25% penalty
90-61 days prior to first date of service: 50%  penalty
60-31 days prior to first date of service: 75% penalty
30 days prior to first date of service: 100% penalty

2020-2022 Crystal Cruises sailings of 14-21 days
151+ days prior to first date of service:  US$200 (thru 2021) / $300 (begins 2022) Administration Fee* 
150-121 days prior to first date of service: 25% penalty
120-91 days prior to first date of service: 50% penalty
90-61 days prior to first date of service: 75% penalty
60 days prior to first date of service: 100% penalty

2020-2022 Crystal Cruises sailings of 22 days or longer
181+ days prior to first date of service:  US$500 Administration Fee*
180-151 days prior to first date of service: 25% penalty
150-121 days prior to first date of service: 50% penalty      
120-91 days prior to first date of service: 75% penalty
90 days prior to first date of service:100% penalty

*Administration fee is issued in the form of a Future Cruise Credit (FCC) that can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable. non-refundable and subject to change at anytime. 

Crystal River Cruises:

2020 -2021 Cancellation & Penalty Policy
121+ days prior to first date of service:  US$500 Administration Fee*
120-91 days prior to first date of service: 25% penalty
90-61 days prior to first date of service: 50% penalty 
60-31 days prior to first date of service: 75% penalty
30 days prior to first date of service: 100% penalty

*Administration fee is issued in the form of a Future Cruise Credit (FCC) that can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable, non-refundable and subject to change at anytime. 

Crystal Yacht Cruises:

2020-2021 Cancellation & Penalty Policy
121+ days prior to first date of service:  US$500 Administration Fee*
120-91 days prior to first date of service: 25% penalty
90-61 days prior to first date of service: 50% penalty
60-31 days prior to first date of service: 75% penalty
30 days prior to first date of service: 100% penalty

*Administration fee is issued in the form of a Future Cruise Credit (FCC) that can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable, non-refundable and subject to change at anytime. 

Crystal Expedition Cruises:

2020-2021 Cancellation & Penalty Policy (All Voyages Departing Thru January 2021) 
121+ days prior to first date of service:  US$500 Administration Fee*
120-91 days prior to first date of service: 25% penalty
90-61 days prior to first date of service: 50% penalty
60-31 days prior to first date of service: 75% penalty
30 days prior to first date of service: 100% penalty

2021 Cancellation & Penalty Policy (All Voyage Departures Beginning February 2021) 
181+ days prior to first date of service:  US$500 Administration Fee*
180-151 days prior to first date of service: 25% penalty
150-121 days prior to first date of service: 50% penalty
120-91 days prior to first date of service: 75% penalty
90 days prior to first date of service: 100% penalty

*Administration fee is issued in the form of a Future Cruise Credit (FCC) that can be applied toward the cruise fare of a new cruise booking made within 12 months of the cancellation date. The FCC is non-transferable, non-refundable and subject to change at anytime. 

Third Berth

A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed. A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum cruise-only fare, children age 11 and under traveling as a third berth guest are charged 50% of the minimum cruise-only fare, for that berth for that cruise.  Certain restrictions may apply. Ask for details. A third berth waiver is required in all instances. All promotions, offers and discounts including but not limited to Crystal Society savings and Onboard Booking discounts apply to first two full-fare guests only (and does not apply to third berth) in stateroom or suite, are not combinable with other promotions, capacity controlled, subject to availability and may be withdrawn or changed at any time without notice.

Children/Minors (Crystal Cruises & Crystal River Cruises)

Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Cruises and Crystal River Cruises no later than 30 days prior to sailing.

Guests age 11 and under at the time of sailing must be accompanied by an adult 21 or older in the same stateroom. Parents can have two related children booked in the same suite provided one of them is at least 16 years of age and traveling in an adjacent room to parent/s or legal guardian/s. Infants 6-24 months of age who will be utilizing a crib may travel as a third berth in either a double or triple stateroom. Crystal Cruises® also reserves the right to restrict the number of passengers less than 3 years of age aboard the yacht. Third berth child rate will apply if accompanied by two-full fare adults. Children occupying a double suite are charged the adult rate regardless of age.

Crystal Cruises and Crystal River Cruises is unable to accommodate children less than 6 months of age, as the medical facilities are not designed to provide services to very young children.

Children/Minors (Crystal Yacht Cruises & Crystal Expedition Cruises)

Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Yacht Cruises & Crystal Expedition Cruises no later than 30 days prior to sailing. 

Children under six (6) years of age are not allowed on Crystal Expedition Cruises.

ON BOARD CURRENCY

US dollar currency is used on board Crystal Cruises and Crystal Yacht Expedition Cruises vessels. Euro currency is utilized on board Crystal River Cruises vessels. All additional purchases including but not limited to optional shore excursions, shipboard credits, gift shop items and specialty restaurant dining reservations will be presented or charged to the guest's stateroom folio in the appropriate currency depending on the cruise vessel sailed.

ALL OFFERS AND PROMOTIONS

All succeeding offers and promotions including but not limited to air credits, cruise-fare savings, Crystal Society discounts, benefits, amenities etc. are per person, apply to new bookings (made on or after the launch date of the relevant promotion) to the first two full-fare guests in a stateroom or suite. All offers/promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice.

All Inclusive Amenities

Your Exclusive Fare includes all beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; one complimentary evening of specialty restaurant dining in Prego and at least once in Umi Uma or Sushi bar aboard Crystal Symphony and Silk Road or The Sushi Bar aboard Crystal Serenity (additional reservations or visits available for a modest fee.)Ϯ; 24-hour room service; complimentary Wi-Fi (beginning October 21 on Crystal Symphony and Crystal Serenity), personal Penthouse Butler service, enrichment workshop classes and much more.

Crystal Society Savings

Crystal Society savings listed in fare charts are per person, based on double occupancy and should be deducted from cruise fares shown. Certain restrictions apply. Ask for details. Solo Crystal Society savings are also available.

New-to-Crystal Savings

New-to-Crystal Savings listed in fare charts are per person, apply to Guests who have never before sailed on Crystal, are based on double occupancy and should be deducted from cruise fares shown. Promotion applies to select World Cruise sailings only.

Shipboard Credits

All shipboard credits aboard Crystal yacht and ships (except on board Crystal River Cruises, details noted below), are issued per person, in US dollar currency, applicable to the first two full-fare guests in stateroom or Suite, are nontransferable and may not be applied toward cruise fare (including taxes, fees and port charges), as deposit toward a future cruise, pre-paid shore excursions, or airfare add-ons. Shipboard credits may not be applied to canceled reservations (whether paid in full or in part), are not redeemable for cash, valid for one sailing only, and are only applicable on board. Shipboard credits combinability with other promotions may not apply. Ask for details.

For Crystal River Cruises, the currency on board our River Ships are in Euro. All onboard shipboard/spending credits including those purchased for gifting via the Bon Voyage Gift Order webpage are converted to the appropriate Euro currency equivalents. Restrictions apply.

Solo Travelers

Solo travelers may enjoy exceptional savings on many Crystal cruises. Depending on sailing and category booked, Solo fares range from 110% to 200% of the applicable double occupancy fare. Solo fares are calculated before additional promotional savings, are capacity-controlled, subject to change and/or may be withdrawn at any time. Full World Cruise and World Cruise segments may vary.

Certain restrictions may apply. Ask for details.

Crystal Getaways

Crystal Getaway voyages may be available on select sailings. For Crystal Getaway voyages, guests must embark and disembark on the start and end dates designated for each particular getaway cruise due to local clearance requirements. No exceptions allowed. Bookings are on Guarantee basis with stateroom numbers assigned on or before sail date, at the discretion of Crystal Cruises. Certain restrictions may apply. Ask for details.

Explorer Combination Cruises

Explorer Combination Savings offering between 5%-15% discount off Your Exclusive Fares may be available on select sailings only. Certain restrictions may apply. Ask for details.

Kids Sail Free

Guests 17 years and under can sail free as berth with in the same stateroom or suite with two full-fare guests at least 21 years or older. Offer subject to availability of third-berth capacity staterooms at time of booking. All offers may not be combinable with other promotions, including but not limited Crystal Society Savings and Crystal Getaway Voyages (unless specified otherwise). Offer applies to first two full-fare guests in stateroom or suite, is capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Kids Sail Free promotion applies to guests 17 years and younger on select voyages only and a third berth waiver is required.

Personal Select Air

All full-fare full-cruise guests whose travel originates from a U.S. or Canadian airport are eligible for Crystal Cruises’ optional Personal Select Air Program. This program is limited Gateway City and routing to airline carriers who have a contract with Crystal Cruises. All fares are quoted per adult in U.S. dollars and include all government fees and taxes collected on the air ticket. Details regarding such fees are available on the individual airline sites. Motorcoach transfers between the airport and pier on embarkation and disembarkation dates are included. Certain restrictions may apply. Ask for details. Click here for more information on the Personal Select Air program.

Early Full Payment Discount

Early Full Payment Discount applies to all voyages. To qualify for 2.5% savings, cruise must be paid in full at 180 days prior to departure (for 2019 voyages) and 270 days prior to cruise departure (for 2020 & 2021 voyages). Savings apply to full cruises only. Cruise Savings do not apply to Personal Select Air costs and may not apply when select promotional fares are in effect. Additional restrictions may apply. Ask for details.

Guarantee Categories

All fares and savings are per person, in U.S. dollars based on double occupancy. Cruise Fares and Your Exclusive Fares are cruise only and do not include taxes, fees, and port charges per person. Your Crystal Savings are subject to availability at time of booking. Your Exclusive Fare includes Crystal Savings as well as any applicable Savings if available and does not include Crystal Society or Early Full Payment savings. If shown, categories OG and/or VG are guarantees for positive space only; room numbers may not be requested and will not be assigned until 24 hours prior to cruise departure date; 100% payment is due at end of option period; Guarantee Only Fares may not be combinable with any other promotions including but not limited to Crystal Society Savings, Onboard Booking Discount, Early Full Payment Discount, Back-Back Savings, Combo Cruise Savings, Strategic Partnership Amenities, Group Promotions and Cruise Night Event Savings. Optional Personal Select Air Program is available to purchase for full-fare, full-cruise guests whose travel originates from a U.S. or Canadian airport and includes all government taxes and fees. Note: Early Full Payment savings do not apply to Personal Select Air. Solo Traveler fares are available upon request. Crystal Society Savings are per person based on double occupancy. All offers may not be combinable with other promotions, apply to first two full-fare guests in stateroom or suite, are capacity controlled, subject to availability and maybe withdrawn or changed at any time without notice. Crystal Cruises, LLC reserves to the right to correct errors or omissions and change any and all fares, fees, promotions and programs at any time without notice.

ϮSpecialty Restaurants Policy

Guests may enjoy one complimentary reservation/dining experience per person for each of the following specialty restaurants: one for the Prego venue on board Crystal Symphony and Crystal Serenity, one for Umi Uma or Sushi bar aboard Crystal Symphony, and one for Silk Road or Sushi Bar venue (aboard Crystal Serenity) You can make these complimentary reservations via our Guest Priority Check-in and Planning Center (PCPC) prior to the voyage, or on board.

For any single voyage that is 14 days or longer, each guest will be extended 2 (two) complimentary reservations/dining experiences.

All additional reservations including "walk-in" visits for these dining venues, in excess of those offered above, will be confirmed on board on a space available, basis for a nominal fee of $30 per person, per dining experience. Crystal Penthouse (CP) category guests will enjoy unlimited, complimentary Specialty Restaurant dining (by reservation, subject to space availability).

Complimentary Wi-Fi/Internet Access

Guests receive complimentary Wi-Fi/internet for the duration of their cruise. Certain restrictions may apply, ask for details. 

All itineraries, fares, programs, and policies are subject to change at the discretion of Crystal Cruises. Crystal Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and programs at any time with or without notice. All promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. Restrictions apply. See crystalcruises.com for the most updated Terms & Conditions for all offers including combinability and applicable gateway cities. Air routing, and air carrier selection are at the discretion of Crystal Cruises.

2018-2021 Cruise Fares & Promotional Information
Combined Version Website
Final (January 2019)