CRUISE GUIDEBOOK

GUIDELINES & POLICIES

 

Boarding the Ships


At most embarkation ports, your Crystal ship is usually available for guests boarding after 12:00 pm (noon, dependent on ship’s clearance by local port authority). Suites are available for guest occupancy after 3:00 pm. The exact embarkation and sailing times are specified on your cruise ticket. In order to embark, all guests must carry a valid passport that is valid for six months after the end of the cruise, and with at least 4 blank pages available for visas (as applicable) per advertised voyage number. Each time you leave the ship and re-board in ports of call during your cruise, you will be required to show your suite keycard to the security officers at the gangway. On embarkation day, you must be on the yacht at least 2 hours prior to scheduled sailing. If the ship is scheduled to remain in port overnight or has a scheduled departure time after 9:00 pm, please plan to be at the pier no later than 7:00 pm for security clearance and check-in. Once you are on board, our six-star crew will welcome you and assist with your hand luggage. Your remaining luggage will be delivered to your suite. 

On succeeding cruise days (cruise day 2 through the last cruise day/night prior to disembarkation), all Guests must be on board the yacht no later than 30 minutes prior to scheduled port departure. 

Upon check-in aboard your ship a credit card must be registered for your onboard expenses. Registering your credit card provides you with the convenience of settling your onboard expenses using our Express Check-out System, ensuring a smooth and expeditious process at the conclusion of your cruise. You will receive an itemized statement delivered to your suite on the morning of debarkation, and your credit card will be billed automatically through your credit card company. If you wish, at the conclusion of the cruise, you may elect to pay for your onboard expenses in cash or by check at Reception. If you decide to pay for your expenses by cash or check, please notify the Reception desk and your credit card will not be charged.

Dress Code

CRYSTAL CRUISES

Throughout the day, our guests wear a mix of active resort wear. Waterside dining room attire is casual during the day; however, swimsuits, swimsuit cover–ups/robes, baseball hats and denim cutoff shorts are not appropriate. If you choose to change your attire following the evening dinner and other festivities, please maintain a minimum style of dress in keeping with the Crystal Casual dress code.  After 6:00 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women. Guests have two elegant options for preferred evening attire: Crystal Casual and Black Tie Optional. Please refer to the dress codes described in detail below. If you choose to change your attire following the evening dinner and other festivities, please maintain a minimum style of dress in keeping with the dress code described in Crystal Casual.

Crystal Casual Attire

Women’s Crystal Casual includes:
• Blouse
• Sweater
• Dress slacks
• Skirt
• Dress
Winter Suggestion: Warm wraps or evening coats, as well as gloves and scarves for fall and winter months

Men’s Crystal Casual includes:
• Open-collar shirt
• Collared polo shirt
• Button-down shirt
• Dress shirt (no tie required)
• Dress pants/Smart trousers
• Sport coat (optional)
Winter Suggestion: Overcoat, scarves, gloves and hats for fall
and winter months    

Black Tie Optional Attire

A Black Tie Optional evening offers a celebratory opportunity to dress more formally on a special evening(s). For men, this includes a dark suit with tie, or tuxedo; for women, this includes a formal cocktail dress, evening gown or dressy evening separates. On Black Tie Optional evenings, we request at least a jacket to be worn by men and a dress, skirt or dress slacks and blouse or sweater to be worn by women. Jeans may not be worn in any dining venues or lounges, including the Casino, on Black Tie Optional evenings.

On most voyages, guests can expect the following:
• 7-days (or less) cruises: Crystal Casual only, no Black Tie Optional evenings
• 8– to 10–day cruises: Up to one Black Tie Optional evening
• 11– to 13–day cruises: Two Black Tie Optional evenings
• World Cruises, Holiday voyages and Crossings may be scheduled differently

Please be advised that one night of your itinerary (7 days or longer) will be a designated Crystal White Extravaganza, a signature dance party event with the Crystal showband featuring vocalist, violinist and our Latin dance performers. Dress Code is Crystal Casual (suggested white attire).

For your convenience, the recommended dress code for each evening of your cruise is listed in the daily itinerary section of the Priority Check–in & Planning Center (PCPC) accessible at crystalcruises.com.

Crystal River Cruises

Aboard Crystal's river ships, our evening dress code is Crystal Casual, a dressed-up version of casual looks. Please refer to the detailed dress code noted above for Crystal Casual attire.

Crystal Yacht Expedition Cruises 

Aboard Crystal Yacht ships, dress code aboard is Crystal Yacht Casual

In line with a relaxed yachting lifestyle and casual onboard ambience, guests should wear comfortable, stylish yachting attire appropriate for your activity. By day, this includes tasteful swimming attire, sandals and shorts (swimsuit cover-ups for women; casual short-sleeve shirts for men). By evening, fashionably stylish resort wear is appropriate. Capri pants, blouses, sundresses and sandals for women. Khaki pants, Bermuda shorts, short-sleeve button-down shirts and golf shirts for men.

There are bathrobes, kimonos and slippers in each stateroom/suite aboard all Crystal ships for your use during the cruise. For days in port or depending on your activity, be sure to bring comfortable walking/sports shoes. Check with your travel professional for special items you might want to pack for your destination and the time of year you are traveling.

Gratuities


With Crystal’s all-inclusive cruising, complimentary gratuities for housekeeping (Penthouse Butler, Penthouse Attendant, Stateroom Attendant and Trainee Stateroom Attendants), bar and dining staff (including specialty restaurants and in-room dining service staff) are included. 

If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.

We suggest an 18% gratuity for Crystal Spa & Salon services, which will be automatically added to your bill and charged to your shipboard account for your convenience.

Currency & Shipboard Credits


Crystal Cruises & Crystal Yacht Expedition Cruises

At the beginning of the cruise, to expedite the settlement of your account, an imprint of your credit card and your signature will be taken at the Reception Desk if you have not already registered your payment information online. Your shipboard account and charges may be settled with cash, traveler’s checks, MasterCard®, VISA®, American Express®, Diners Club®, Discover Card® or JCB Card. Personal checks (drawn on U.S. banks only) of up to $1,000 USD within a 24-hour period for a total of $4,000 USD per cruise may be cashed on board. Third-party checks of any kind are not accepted. Guests may cash traveler’s checks up to $1,000 USD within a 24-hour period. The maximum amount of traveler’s checks that can be cashed by one person is $1,000 USD times the number of days in the cruise. Credit card payments and personal checks are subject to credit clearance. In some ports, a local currency exchange service may be available on board.

Only U.S. dollars are accepted on Crystal Serenity and Crystal Symphony; only U.S. dollars and Euros are accepted on Crystal Esprit.

Please note: If not used before the end of your cruise, some shipboard credits may not be redeemable for cash and will be forfeited.


Crystal River Cruises 

Aboard Crystal's River ships, we accept most major credit cards (Visa®, MasterCard®  and American Express®) as do most shoreside retailers worldwide.  Only U.S. dollars and Euros are accepted on Crystal River Cruises.  

When traveling ashore, you may find that some of the smaller stores and/or more remote locations prefer cash transactions, in which case it is advisable to have some currency for purchases, typically nothing greater than —100 as many merchants are hesitant to accept them due to counterfeiting. We recommend bringing at least one major credit card, as well as an ATM card that can be used as both a debit and credit card. Note: Travelers Checks are not advisable as they are increasingly difficult to cash even at local banks. It is advisable to contact your personal bank and credit card companies in advance of your travels to let them know you will be traveling abroad.

Local European Currencies

• Euro (EUR): Austria, Belgium, France, Germany, Luxembourg, Netherlands, Slovakia
Banknote denominations: 5, 10, 20, 50, 100, 200 and 500
Credit cards: most major international credit/debit cards accepted.
Note: Euro currency exchange is available on board the ship. Please keep all currency exchange receipts in case they need to be presented to officials

• Forint (HUR): Hungary
Banknote denominations: 500, 1,000, 2,000, 5,000, 10,000 and 20,000
Credit cards: most major international credit/debit cards accepted in the larger establishments.

• Franc (CHF): Switzerland
Banknote denominations: 10, 20 50, 100, 500, 1000
Credit cards: most major international credit/debit cards accepted.

• Koruna (CZK) : Czech Republic
Banknote denominations: 100, 200, 500, 1,000, 2,000 and 5,000.
Credit cards: most major international credit/debit cards accepted.

Electrical Appliances

Aboard all Crystal ships, both 110-volt (American current) and 220-volt (European current) outlets as well as two hair dryers and an alarm clock are provided in each stateroom. If you have any questions about compatibility of appliances, please ask your Butler or Stateroom Attendant.

Smoking Policy

Aboard all Crystal ships, smoking is allowed in a designated smoking areas only. Smoking is not allowed in public rooms, suites or any area that is not designated as a smoking area. Indoor smoking is permitted only in the Connoisseur Club smoking lounge (aboard Crystal Mozart, Crystal Serenity and Crystal Symphony only) and upon request, in the VIP Casino (during play). Smoking is prohibited in all other indoor areas of the ship including all other public rooms, lounges, corridors and restaurants, as well as all staterooms, suites and verandahs. Please note, if smoke is detected in a stateroom or suite, a cleaning fee of $250 (subject to change) per incident will be billed to your account. 

Cigarette smoking (includes Electronic cigarettes)
Connoisseur Club on Crystal Mozart, Crystal Serenity and Crystal Symphony
VIP Casino on Crystal Serenity and Crystal Symphony (during play, upon request)
Deck 4 on Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel
Deck 5, aft, portside on Crystal Esprit 
Decks 10, 9 and 8 Aft on Crystal Symphony and Crystal Serenity
Deck 11, aft Crystal Serenity
Seahorse pool area, port side only
Promenade Deck, port side only 

Cigar & Pipe smoking
Connoisseur Club on Crystal Mozart, Crystal Serenity and Crystal Symphony
VIP Casino on Crystal Serenity and Crystal Symphony (during play, upon request)
Deck 4 on Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel
Deck 5, aft, portside on Crystal Esprit
Decks 10, 9 and 8 Aft on Crystal Symphony and Crystal Serenity 
Deck 11, aft Crystal Serenity

*(Any/all fees are subject to change at any time.)

Visitors On Board

Whenever conditions allow, visitors will be permitted on board.  Requests may be made through the Guest Check-In/Priority Check-in and Planning Center (PCPC) portal  by a guest with a valid booking number, or requested on board, through the ship’s Reception Desk.  All requests and supporting information must be submitted through PCPC  no later than seven (7) days prior to the intended visit day (or arrival into port, if requested while on board). The number and types of visitor allowed are capacity-controlled and subject to the security level at the port of call.  Due to changing world conditions, Crystal Cruises may institute a no-visitor policy onboard its ships from time to time.  This policy is subject to change, without notice, at any time.

Onboard Visitor's Request Online Form:  To access the visitor request form, booked Crystal guest must log-on to Guest Check-In / Priority Check-in & Planning Center (PCPC) portal and complete the Onboard Visitor’s Request form located under the “Other Crystal Services” tab. 

For additional information regarding submission of guest visitor/s requests, please contact us via email, with subject/title "Visitors Request", and send to OnBoardGstSvcs@crystalcruises.com