CRUISE GUIDEBOOK

FARES, DEPOSITS/PAYMENTS & CANCELLATIONS

 

i. Crystal Fares

All Crystal fares are cruise only in U.S. dollars, per person based on double occupancy and do not include taxes, fees and port charges, which vary by departure. Fares do not include air or transfers. Guests may add air at an additional cost. Optional air add-ons are available to full cruise, full fare guests with flights originating from Crystal Cruises' designated gateway cities in the U.S. and Canada, and include all (airfare-related) government fees, fuel surcharges and taxes.

For UK & Eire residents only: All Cruise-Only Fares are in UK pounds and include cruise port, fees and other charges. Optional air add-ons are available from designated cities in the UK. Fares are subject to change. The fare in effect on the date the cruise is confirmed applies. Please click the link provided for complete UK Terms & Conditions details.

 

ii. Fare Inclusions

Crystal Cruises fares include: beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; an evening of specialty dining; Penthouse Butler service in applicable suites; Wi-Fi/Internet access in-room and throughout the ship, signal permitting.

Crystal River Cruises fares include: complimentary airport transfers on days of embarkation and disembarkation; beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; Butler service; choice of one of two guided Crystal Collection shore excursion in every port, and Wi-Fi/Internet access in-room and throughout the ship, signal permitting.

Crystal Yacht Expedition Cruises fares include: complimentary airport transfers on days of embarkation and disembarkation beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; Butler service; Wi-Fi/Internet access in-room and throughout the ship, signal permitting; select Marina and water sports equipment including a wide variety of aquatic equipment–water skis, wake boards, kayaks, jet skis, fishing/snorkel equipment.

All fares, offers, inclusions, policies etc are subject to change at any time at the discretion of Crystal Cruises, LLC.

 

iii. Deposits

All reservations must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, pre-/post-cruise hotel programs, less applicable discounts. All percentages are based on total fare and do not apply to taxes, fees and port charges.

OCEAN: 2018 / 2019 DepositsRIVER: 2018 / 2019 DepositsYACHT: 2018 / 2019 Deposits

2018/2019 Crystal Cruises sailing:  A deposit of 20% per guest is required for all sailings (all categories) except for 2019 World Cruise Voyages/Segments (see below). 

2019 World Cruise or World Cruise Segments:  

At 365 days prior to sailing
At time of booking: 10% 
90 days to sailing: Full/Final payment due

Bookings made between 364 and 91 days prior to sailing:
At time of booking: 30% 
90 days to sailing: Full/Final payment due

Bookings made between 90 days or less prior to sailing:
90 days to sailing: Full/Final payment due

2018 & 2019 Crystal River sailings: A deposit of 20% per guest is required for all reservations (all categories).  Final Payment is due no later than 90 days prior to sailing. All deposit percentages are based on total fare. 

2018 & 2019 Crystal Yacht Expedition sailings:  A deposit of 20% per guest is required for all reservations (all categories).  Final Payment is due no later than 90 days prior to sailing.

 


 

OCEAN: 2020 / 2021 DepositsRIVER: 2020 / 2021 DepositsYACHT  2020 / 2021 Deposits

2020 & 2021 Crystal Cruises sailings:

Voyages of 13 days or less:
Deposit of 25%
Administration Fee of $100 (nonrefundable)
Final Payment due 120 days prior to sailing

Voyages of 14-21 days:
Deposit of 25%
Administration Fee of $200 (nonrefundable)
Final Payment due 150 days prior to sailing

Voyages of 22 days or longer:
Deposit of 25%
Administration Fee of $500 (nonrefundable)
Final Payment due 180 days prior to sailing

2020 &  2021 Crystal River sailings:
Deposit of 25%
Administration Fee of $500 (nonrefundable)
Final Payment due 120 days prior to sailing

2020 & 2021 Crystal Yacht Expedition sailings: 
Deposit of 25%
Administration Fee of $500 (nonrefundable)
Final Payment due 120 days prior to sailing

 

iv. Cancellations

Cancellation fees/penalties apply if booking is cancelled or the category is downgraded within penalty periods outlined below. The date of booking cancellation determines the applicable penalty amount. The penalty is applied as a percentage based on total fare and does not apply to taxes, fees and port charges.

Administration fees ranging from $100 or more that apply to bookings for 2020 and beyond are non-refundable.  Fees are subject to change at anytime.

OCEAN: 2018 / 2019 CancellationsRIVER: 2018 / 2019 CancellationsYACHT:  2018 / 2019 Cancellations 

2018-2019 Crystal Cruises sailings
91 + days Full Refund
90-46 days to sailing  20% 
45-31 days to sailing  50%
30 days to sailing        100%


2018 Crystal Cruises Combinations of 51+ days or more / 2019 FULL World Cruise and Cruise Combinations of 47+ days or more

151+ days to sailing: Full Refund / No Penalties Apply
150-91 days to sailing: 20% 
90-61 days to sailing: 50% 
60 days to sailing: 100% 


2018 Crystal Cruises Combinations of 50 days or less / 2019 World Cruise Segments or Cruise Combinations of 46 days or less
91+ days to sailing: Full Refund / No Penalties Apply
90-61 days to sailing: 20% 
60-31 days to sailing: 50% 
30 days to sailing: 100% 

2018-2019 Crystal River sailings
91 + days:  Full Refund
90-46 days to sailing:  20%
45-31 days to sailing:  50%
30 days to sailing:  100%

2018-2019 Yacht Expedition sailings
91 + days Full Refund
90-46 days to sailing: 20%
45-31 days to sailing: 50%
30 days to sailing: 100%

 

OCEAN: 2020 /2021 CancellationsRIVER: 2020 / 2021 Cancellations

YACHT: 2020 / 2021 Cancellations

2020 & 2021 Crystal Cruises sailings of 13 days or less
120-91 days to sailing: 25% 
90-61 days to sailing: 50% 
60-31 days to sailing: 75%
30 days to sailing: 100%


2020 & 2021 Crystal Cruises sailings of 14-21 days
150-121 days to sailing: 25% 
120-91 days to sailing: 50% of total fare
90-61 days to sailing: 75% of total fare
60 days to sailing: 100% of total fare


2020 & 2021 Crystal Cruises sailings of 22 days or longer
180-151 days to sailing: 25% 
150-121 days to sailing: 50% 
120-91 days to sailing: 75% 
90 days to sailing:100% 

2020 & 2021 Crystal River sailings
120-91 days: 25% of total fare
90-61 days to sailing: 50% 
60-31 days to sailing: 75% of total fare
30 days to sailing: 100% 

2020 & 2021 Yacht Expedition sailings
120-91 days to sailing: 25% 
90-61 days to sailing: 50% 
60-31 days to sailing: 75% 
30 days to sailing: 100%