Medical Information & Special Requests

Crystal Yacht Cruises is dedicated to providing a comfortable experience for all our guests. We make every effort to accommodate the needs of persons with disabilities. Crystal Yacht Cruises does not discriminate against any person on the basis of disability.

The professional services of our physician, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.

Special Needs & Accommodations

The suites and public spaces onboard the Crystal Yachts do not have any elevators as these vessels were not originally constructed to be wheelchair accessible. In addition there is no elevator access to board the yachts. As a result, Crystal Yachts may not be suitable for people relying solely on wheelchairs for transportation.

Going Ashore

Guests with disabilities should take note that not all ports are wheelchair accessible. Gangways and port access vary greatly around the world and, in ports where the yacht must anchor, guests are taken ashore in tenders and/or ferries which are not likely to be wheelchair accessible, as well as Zodiacs, which are not wheelchair accessible.

Crystal Yacht Cruises reserves the right, without liability, to refuse to board or transport guests whose medical condition, limited mobility or disability is not compatible with security rules and requirements specific to the navigation area, or who, in Crystal Yacht Cruises’ opinion is unfit for travel on the yachts.

In the unlikely event of an emergency, all guests must be fully mobile and able to exit the yachts safely. If guests are unable to meet the minimum safety requirements, even when provided with appropriate auxiliary aids and/or services, Crystal Yacht Cruises may find it necessary to ask the guest to make alternative travel arrangements.

Special Dietary Requirements

Special dietary requests must be sent in writing to Crystal Cruises' Onboard Guest Services Department by fax at 310-785-3975, or email onboardgstsvcs@crystalcruises.com, at least 14 working days prior to departure.