Medical Information & Special Requests
Crystal Yacht Cruises is dedicated to providing a comfortable
experience for all our guests. We make every effort to accommodate the
needs of persons with disabilities. Crystal Yacht Cruises does not
discriminate against any person on the basis of disability.
The professional services of our physician, as well as certain
medications, are available on board at reasonable costs. Guests
requiring ongoing medication, or having specific dietary needs, are
advised to bring an ample supply of medication or dietary supplements
with them in their carry-on luggage.
Special Needs & Accommodations
The suites and public spaces onboard the Crystal Yachts do not have any
elevators as these vessels were not originally constructed to be
wheelchair accessible. In addition there is no elevator access to board
the yachts. As a result, Crystal Yachts may not be suitable for people
relying solely on wheelchairs for transportation.
Guests with disabilities should take note that not all ports are
wheelchair accessible. Gangways and port access vary greatly around the
world and, in ports where the yacht must anchor, guests are taken ashore
in tenders and/or ferries which are not likely to be wheelchair accessible, as well as Zodiacs, which are not wheelchair accessible.
Crystal Yacht Cruises reserves the right, without liability, to
refuse to board or transport guests whose medical condition, limited
mobility or disability is not compatible with security rules and
requirements specific to the navigation area, or who, in Crystal Yacht
Cruises’ opinion is unfit for travel on the yachts.
In the unlikely event of an emergency, all guests must be fully
mobile and able to exit the yachts safely. If guests are unable to meet
the minimum safety requirements, even when provided with appropriate
auxiliary aids and/or services, Crystal Yacht Cruises may find it
necessary to ask the guest to make alternative travel arrangements.
Special Dietary Requirements
Special dietary requests must be sent in writing to Crystal Cruises' Onboard Guest Services Department by fax at 310-785-3975, or email firstname.lastname@example.org
, at least 14 working days prior to departure.