Medical Information & Special Requests

Crystal Yacht Cruises is dedicated to providing a comfortable cruise experience for all its guests. Crystal Yacht Cruises does not discriminate against any person on the basis of disability and shall make every effort to accommodate the needs of persons with disabilities. Guests acknowledge and understand that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication or other impairments or special needs.

Special Needs & Accommodations

The staterooms and public spaces onboard the Crystal Yachts do not have any elevators and there is no elevator access to board the yachts as they were originally constructed. As a result, the Crystal Yachts may not be suitable for people relying solely on wheelchairs for transportation.

Going Ashore

Guests with disabilities should take note that not all ports are accessible. Gangways and port access vary greatly around the world and, in ports where the ship must anchor, guests are taken ashore tenders and/or ferries which may not be wheelchair accessible, as well as zodiacs, which are not wheelchair accessible.

In the unlikely event of an emergency, all guests must be fully mobile and able to exit the yachts safely. If guests are unable to meet the minimum safety requirements, even when provided with appropriate auxiliary aids and/or services, Crystal Yacht Cruises may find it necessary to ask the guest to make alternative travel arrangements.

Special Dietary Requirements

Special dietary requests must be sent in writing to Crystal Yacht Cruises' Yacht Butler by fax at 310-785-3975, or email YachtButler@CrystalCruises.com, at least 14 working days prior to departure.