Pre-Cruise Services & Information

Travel Requirements & Documents

It is the responsibility of each guest to have his or her travel documents in order prior to traveling. Here’s what you need to know:

• Proof of citizenship is required for ALL guests.
• On most voyages, passports are collected and retained by Crystal® staff for the duration of your voyage, in order to facilitate official clearance in each port of call.

Passports/Visas

A passport valid for six months after the completion of the cruise is required for ALL guests. For international voyages, at least four blank visa pages are recommended per cruise For example, on a back-to-back voyage (two cruises ) at least eight blank passport pages are recommended. Guests must take full responsibility for securing the required travel documents prior to departure. Failure to comply may result in refusal of passage by Customs and Immigration authorities.

Visa Assistance (U.S. Citizens):

Crystal Cruises® has arranged with Pinnacle Travel Document Systems to assist you in obtaining visas if they are required for your cruise. Applications and additional information may be downloaded 90 days prior to sailing by visiting the website at www.traveldocs.com/crystal. If you do not have Internet access, please contact Pinnacle Travel Document Systems at 1-888-838-4867 and they can fax or mail a visa application kit to you.

Visa Assistance (non-U.S. Citizens):

As visa regulations vary for each nationality, we request that all non-U.S. citizens contact their travel professional or a local visa service to determine their individual visa requirements for ALL ports. Visa information may also be obtained through the local embassy or consulate of the countries you will be visiting. It is the guests’ responsibility to obtain all necessary visas. Failure to comply may result in refusal of passage by Customs and Immigration authorities.
Crystal Cruises LLC is pleased to introduce our newest partner, CIBT Visa and Passport Service. As Crystal Cruises LLC seeks to expand our exotic travel offerings and immigration policies worldwide become more complex, it is increasingly important that all guests meet the entry requirements for each port of call. CIBT provides a website, known as “VisaCentral— to assist our international guests with an easy, fast and professional way to access their visa requirements for each country. CIBT has offices in the countries listed on the home page and will be able to assist residents of those countries with their visa needs. If the guests reside in any other country, they can click on the link “Don’t reside in any of these countries?— and still receive information regarding their specific visa requirements. For more information, please visit the Crystal Cruises-CIBT online visa portal at: http://crystalcruises.visacentral.com/

Guest Immigration Information

Cruise documents will only be issued upon receipt of each guest’s completed immigration form. Proof of citizenship is required by law and specified in the River Cruise Ticket Terms and Conditions, which state:

“At the time of embarkation the Passenger is responsible for having received all medical inoculations necessary for the voyage and having in his possession the River Cruise Ticket, valid passport, visas, medical card and other documents necessary for the scheduled ports of call and disembarkation.—

All guests who travel abroad are required to carry a passport valid for six months after the end of the cruise.

Complete and submit your Immigration information online via Guest Check-In.

Customs/Duty-Free Exemptions

All luggage is subject to inspection by U.S. Customs upon return to the United States. Guests originating or terminating their cruise in a foreign port are also subject to inspection by U.S. Customs officials. Depending on countries visited, U.S. residents are allowed a duty-free exemption of $200, $300 or $1,600. There are limits on the amount of alcoholic beverages, cigarettes, cigars and other tobacco products you may include in your duty-free personal exemption. Additional information can be obtained at any local U.S. Customs office or by visiting the travel section of www.cbp.gov. Customs regulations are subject to change.

Cruise Ticket/Luggage Tags

Your cruise ticket is enclosed with your travel documents; it must be in your possession, along with your valid passport, when you board the ship. Please read the complete terms and conditions on your cruise ticket, as you are bound by them. Prior to leaving for the airport, please be sure to complete and attach a Crystal Cruises luggage tag to each checked bag so it can be easily identified upon arrival.

Medical Information

There are no medical facilities or doctor on board Crystal River Cruises. Medical service can easily be called from shore if required. Further, there is no elevator access to board the river yachts and some ports may not be accessible by wheelchair or other assistive devices. As a result, Crystal River Yachts may not be suitable for people relying solely on wheelchairs for transportation.

Guests requiring ongoing medication or having specific dietary needs are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage. Guests with existing medical conditions, guests who cannot completely care for themselves, or guests who may constitute a risk or danger to anyone else on board must be reported in writing to Crystal Cruises' Onboard Guest Services Department by fax 310-785-3975 or email onboardgstsvcs@crystalcruises.com prior to departure. Crystal Cruises reserves the right, without liability, to refuse to board and transport such guests who are in need of constant care by the river yacht's staff.

Inoculations

Requirements for inoculations often change. Crystal Cruises informs you of the health requirements; however, it is your responsibility to have all required vaccinations with a signed International Certificate of Vaccination. We recommend that you contact your personal physician with any health concerns. Failure to comply may result in refusal of passage by Customs and Immigration authorities.