Early Payment Benefit

Fully paid bookings enables guests to pre-request reservations online in the specialty restaurants, Spa and Creative Learning Institute. For onboard services such as spa appointments, specialty restaurant dinner reservations, Crystal Adventures® shore excursions and Crystal Cruises' complimentary Creative Learning Institute classes may be pre-requested online on our Priority Check-in & Planning Center.
Please note, all online pre-reservation requests are considered "request only." Confirmations will be provided on the day of embarkation via a confirmation card in the guest's stateroom. Online pre-reservation request is available only for individual requests. Group requests do not apply.

Crystal Exclusives

Crystal offers exclusive features that are only found on board Crystal Cruises' vessels:
Specialty cuisine by Nobu Matsuhisa at Silk Road and The Sushi Bar
European-trained dining staff
Early embarkation with champagne lunch at no extra charge or advanced reservation
The Bistro
The Vintage Room
Specialty restaurants, shore excursions & Spa reservations online via PCPC
Creative Learning Institute
TaylorMade®golf equipment with a PGA pro on select sailings
Walk on Water, WOW® fitness program / 360° teak Promenade Deck

Group Signage & Name Badge Guideline

Signage must be printed, not handwritten, with a maximum tabletop sign size of 8 ½ X 11 inches in a frame. Easels are permitted with a maximum sign size of 24 x 18 inches. No banners are permitted. Up to two easels are permitted at any one location and easels are only permitted inside private party venues (not outside the private party venue doorway) and must remain by the hospitality desk.

Name badges are permitted in private event venues only. Name badges may not be worn in public areas.

Internet Access, Wi-Fi & SeaMobile

Free Wifi & Internet Service 

Crystal Cruises® is pleased to provide both complimentary Wi-Fi service and satellite Internet access for our guests. All onboard Internet traffic travels from the yacht to a satellite before returning back to earth to load web pages. While aboard, there is no local high-speed Internet provider such as you would have at home. Satellite communication is the only way to “plug-in— and access the Internet. We are pleased to offer all the Internet comforts of home, and hope you understand that it takes a little extra time as web pages travel the extra miles for you.

Crystal Cruises and SeaMobile have joined forces to provide you with wireless service at sea, using your own mobile phones and telephone numbers. You will be able to make and receive calls to and from fellow travelers on the ship, as well as with friends and family anywhere in the world. Details of the SeaMobile service are included in all pre-cruise documents. Additional communications with instructions and FAQs are published in small brochures located next to the beds and in the stateroom directories. For additional information please visit our Business & Communications page.

Group Services Department

Once your incentive program is finalized via an executed contract and your group number is issued, the Group Services Department will assist you in the areas of guest reservations, name changes, rooming lists, room assignments and payment submissions. Cruise documents will be handled and coordinated through your Group Services Coordinator (GSC). Your GSC will contact you one week prior to the second payment due date to review your payment schedule.

Phone: (800) 446-6620
Fax: (310) 785-9201
E-mail: CMISales@crystalcruises.com

Onboard Guest Services Department (OBGS)

All onboard events and Land Program needs (transfers, shore excursions, pre/post hotel) are coordinated through your Onboard Guest Services Coordinator. For example, cocktail parties, individual guests' special dietary needs, meeting spaces, stateroom deliveries, pre-conference meeting arrangements and hospitality desks will be handled through your OBGS Coordinator.
Onboard Guest Services Liaison/Coordinator:
Cheryl Adams
Phone: (800) 446-6620, Option 8
Fax: (310) 785-3975
E-mail: OnBoardGstsvcs@crystalcruises.com

Forms to be Completed & Returned:

Dining Request Form- Must be submitted to Crystal Cruises Onboard Guest Services Department no later than 90 days prior to departure.
Event Request Form - Must be submitted to Crystal Cruises Onboard Guest Services Department no later than 90 days prior to departure.
Incentive Room List Form  - The Crystal Cruises Incentive Rooming List template (in excel format) may be requested from Crystal Cruises via email at CMISales@crystalcruises.com.