Early Payment Benefit


Fully paid bookings enables guests to pre-request reservations online in the specialty restaurants, Spa and Creative Learning Institute. For onboard services such as spa appointments, specialty restaurant dinner reservations, Crystal Adventures® shore excursions and Crystal Cruises' complimentary Creative Learning Institute classes may be pre-requested online on our Priority Check-in & Planning Center.
Please note, all online pre-reservation requests are considered "request only." Confirmations will be provided on the day of embarkation via a confirmation card in the guest's stateroom. Online pre-reservation request is available only for individual requests. Group requests do not apply.

Crystal Exclusives


Crystal offers exclusive features that are only found on board Crystal Cruises' vessels:
Specialty cuisine by Nobu Matsuhisa at Silk Road and The Sushi Bar
European-trained dining staff
Early embarkation with champagne lunch at no extra charge or advanced reservation
The Bistro
The Vintage Room
Specialty restaurants, shore excursions & Spa reservations online via PCPC
Creative Learning Institute
TaylorMade®golf equipment with a PGA pro on select sailings
Walk on Water, WOW® fitness program / 360° teak Promenade Deck

Group Signage & Name Badge Guideline


Signage must be printed, not handwritten, with a maximum tabletop sign size of 8 ½ X 11 inches in a frame. Easels are permitted with a maximum sign size of 24 x 18 inches. No banners are permitted. Up to two easels are permitted at any one location and easels are only permitted inside private party venues (not outside the private party venue doorway) and must remain by the hospitality desk.

Name badges are permitted in private event venues only. Name badges may not be worn in public areas.

Internet Access, Wi-Fi & SeaMobile

All Crystal guests will receive free Wi-Fi/internet for the duration of their cruise! Offering atleast 60 minutes per person, per day of internet and Wi-Fi connectivity  (depending on stateroom/suite category*), this enhanced benefit will ensure you are able to connect and share your cherished Crystal experiences to friends and family back home. Certain restrictions apply.

Additional minutes, over the total per guest, per day allotment, are available for purchase based on the following plans: (Internet rates and/or packages are subject to change at any time.)

• Plan A: “Pay as You Go— access for $0.74/minute
• Plan B: 2 hours of access for $55 ($0.46/minute)
• Plan C: 5 hours of access for $127 ($0.43/minute)
• Plan D: 10 hours of access for $220 ($0.37/minute)

Please note: It is not possible to connect a laptop through the shipboard phone system directly to any phone number ashore for dial-up services. Skype, iChat, Facetime and other similar services are not available on board.

*Deluxe Stateroom – PH Guests will receive 60 minutes per person, per day; PS Guests will receive  90 minutes per person, per day; CP (Crystal Penthouse) Guests will receive unlimited email, per person, per day.  This program will replace the current published Penthouse Amenity program.


Crystal Cruises and SeaMobile have joined forces to provide you with wireless service at sea, using your own mobile phones and telephone numbers. You will be able to make and receive calls to and from fellow travelers on the ship, as well as with friends and family anywhere in the world. Details of the SeaMobile service are included in all pre-cruise documents. Additional communications with instructions and FAQs are published in small brochures located next to the beds and in the stateroom directories. For additional information please visit our Business & Communciations page.

Group Services Department


Once your incentive program is finalized via an executed contract and your group number is issued, the Group Services Department will assist you in the areas of guest reservations, name changes, rooming lists, room assignments and payment submissions. Cruise documents will be handled and coordinated through your Group Services Coordinator (GSC). Your GSC will contact you one week prior to the second payment due date to review your payment schedule.

Phone: (800) 446-6620
Fax: (310) 785-9201
E-mail: Incentives@crystalcruises.com

Onboard Guest Services Department (OBGS)


All onboard events and Land Program needs (transfers, shore excursions, pre/post hotel) are coordinated through your Onboard Guest Services Coordinator. For example, cocktail parties, individual guests' special dietary needs, meeting spaces, stateroom deliveries, pre-conference meeting arrangements and hospitality desks will be handled through your OBGS Coordinator.
Onboard Guest Services Liaison/Coordinator:
Cheryl Adams
Phone: (800) 446-6620, Option 8
Fax: (310) 785-3975
E-mail: OnBoardGstsvcs@crystalcruises.com

Forms to be Completed & Returned:


Dining Request Form- Must be submitted to Crystal Cruises Onboard Guest Services Department no later than 90 days prior to departure.
Event Request Form - Must be submitted to Crystal Cruises Onboard Guest Services Department no later than 90 days prior to departure.
Incentive Room List Form  - The Crystal Cruises Incentive Rooming List template (in excel format) may be requested from Crystal Cruises via email at IMedvednikova@crystalcruises.com or by phone at (310) 203-4365.