2018-2020 CRUISE FARES and PROMOTIONAL INFORMATION / TERMS & CONDITIONS
CRUISE FARES
Cruise Fares are per person in sterling, based on double occupancy for the first two full-fare guests in a stateroom or suite, including all promotional savings as noted herein, and do not include taxes, fees, and port charges, which vary by departure. Your Crystal Savings and Your Exclusive Fares apply to the first two full-fare guests in a stateroom or suite and are subject to availability. All offers may not be combinable with other promotions, apply only to first two full-fare guests in stateroom or suite, do not include taxes, fees, and port charges, are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice.
DEPOSITS, PAYMENTS, REFUNDS & CANCELLATIONS
All reservations must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, pre-/post-cruise hotel programs, less applicable discounts. All percentages are based on total fare and do not apply to taxes, fees and port charges.
2018 & 2019 Crystal Cruises sailings: A deposit of 20% per guest is required for all sailings (all categories) except for 2019 World Cruise Voyages/Segments (see below).
2019 World Cruise voyages or any combo including a World Cruise Segment
At 365 days to sailing: 10%
90 days to sailing: Full/Final payment due
Bookings made between 364 and 91 days prior to sailing:
At time of booking: 30%
90 days to sailing: Full/Final payment due
Bookings made between 90 days or less prior to sailing:
90 days to sailing: Full/Final payment due
2020 Crystal Cruises sailings:
Voyages of 13 days or less:
Deposit of 25%
Administration Fee of $100 (nonrefundable)
Final Payment due 120 days prior to sailing
Voyages of 14-21 days:
Deposit of 25%
Administration Fee of $200 (nonrefundable)
Final Payment due 150 days prior to sailing
Voyages of 22 days or longer:
Deposit of 25%
Administration Fee of $500 (nonrefundable)
Final Payment due 180 days prior to sailing
Cancellations or Category Downgrades Prior to Embarkation: Cancellation or category downgrade requests must be made by telephone or in writing to Crystal Cruises. The charts below set forth the time by which the request must be received by Crystal Cruises prior to the Cruise, departure date (“Departure Date”), and the cancellation fee which will be charged. In the event of a cancellation, a full refund of Total Fare (including cruise, air, hotel and Extended Land Programmes); and in the event of category downgrade, full refund of the cruise-only difference between the original category and the downgraded category will be made to the Guest through the travel agent, except as noted herein below. Such cancellation fees will be assessed by Crystal Cruises, regardless of a name change or stateroom resale. See info below for appropriate voyage and year policy.
Cancellation fees/penalties will apply (per person) if booking is cancelled within penalty periods outlined below. The date of booking cancellation determines the applicable penalty amount. The penalty is applied as a percentage of the booking’s total fare and does not apply to port security and handling fees.
APPLICABLE CANCELLATION PENALTY OR CATEGORY DOWNGRADE FEES:
2018-2019 Crystal Cruises sailings
91 + days: Full Refund
90-46 days to sailing: 20%
45-31 days to sailing: 50%
30 days to sailing: 100%
2018 Crystal Cruises Combinations of 51+ days or more
2019 FULL World Cruise and Cruise Combinations of 47+ days or more
151+ days to sailing: Full Refund / No Penalties Apply
150-91 days to sailing: 20%
90-61 days to sailing: 50%
60 days to sailing: 100%
2018 Crystal Cruise Combinations of 50 days or less
2019 World Cruise Segments or Cruise Combinations of 46 days or less
91+ days to sailing: Full Refund / No Penalties Apply
90-61 days to sailing: 20%
60-31 days to sailing: 50%
30 days to sailing: 100%
2020 Crystal Cruises sailings of 13 days or less
120-91 days to sailing: 25%
90-61 days to sailing: 50%
60-31 days to sailing: 75%
30 days to sailing: 100%
2020 Crystal Cruises sailings of 14-21 days
150-121 days to sailing: 25%
120-91 days to sailing: 50% of total fare
90-61 days to sailing: 75% of total fare
60 days to sailing: 100% of total fare
2020 Crystal Cruises sailings of 22 days or longer
180-151 days to sailing: 25%
150-121 days to sailing: 50%
120-91 days to sailing: 75%
90 days to sailing:100%
Third Berth
A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed. A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum cruise-only fare, children age 11 and under travelling as a third berth guest are charged 50% of the minimum cruise-only fare, for that berth for that cruise. Certain restrictions may apply. Ask for details. A third berth waiver is required in all instances.
Children/Minors (Crystal Cruises & Crystal River Cruises)
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Cruises 30 days prior to sailing.
Guests/children age 11 and under must be accompanied by an adult 21 or older in the same stateroom. Guests age 16 and over may be accompanied in a stateroom connected to or adjacent to the parent or adult responsible for them.
Infants 6-24 months of age who will be utilizing a crib may travel as a third berth. Crystal Cruises is unable to accommodate children less than six months of age. Third berth child rate will apply if accompanied by two full-fare adults. Children occupying a double stateroom will be charged the adult rate regardless of age.
Children/Minors (Crystal Yacht Expedition Cruises)
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Yacht Expedition Cruises no later than 30 days prior to sailing.
ON BOARD CURRENCY
US dollar currency is used on board Crystal Cruises and Crystal Yacht Expedition Cruises vessels. Euro currency is utilized on board Crystal River Cruises vessels. All additional purchases including but not limited to optional shore excursions, shipboard credits, gift shop items and speciality restaurant dining reservations will be presented or charged to the guest's stateroom folio in the appropriate currency depending on the cruise vessel sailed.
ALL OFFERS AND PROMOTIONS
All succeeding offers and promotions including but not limited to air credits, cruise-fare savings, Crystal Society discounts, benefits, amenities etc. are per person, apply to new bookings (made on or after the launch date of the relevant promotion) to the first two full-fare guests in a stateroom or suite. All offers/promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice.
All Inclusive Amenities
Your Exclusive Fare includes all beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and speciality coffees; gratuities for housekeeping, dining and bar staff; one complimentary evening of speciality restaurant dining in Prego and at least once in Umi Uma or Sushi bar aboard Crystal Symphony and Silk Road or The Sushi Bar aboard Crystal Serenity (additional reservations or visits available for a modest fee.)Ϯ; 24-hour room service; complimentary Wi-Fi (beginning October 21 on Crystal Symphony and Crystal Serenity), personal Penthouse Butler service, enrichment workshop classes and much more.
Crystal Society Savings
Crystal Society savings listed in fare charts are per person, based on double occupancy and should be deducted from cruise fares shown. Certain restrictions apply. Ask for details. Solo Crystal Society savings are also available.
New-to-Crystal Savings
New-to-Crystal Savings listed in fare charts are per person, apply to Guests who have never before sailed on Crystal, are based on double occupancy and should be deducted from cruise fares shown. Promotion applies to select World Cruise sailings only.
Shipboard Credits
All shipboard credits aboard Crystal yacht and ships (except on board Crystal River Cruises, details noted below), are issued per person, in US dollar currency, applicable to the first two full-fare guests in stateroom or Suite, are nontransferable and may not be applied toward cruise fare (including taxes, fees and port charges), as deposit toward a future cruise, pre-paid shore excursions, or airfare add-ons. Shipboard credits may not be applied to cancelled reservations (whether paid in full or in part), are not redeemable for cash, valid for one sailing only, and are only applicable on board. Shipboard credits combinability with other promotions may not apply. Ask for details.
For Crystal River Cruises, the currency on board our River Ships are in Euro. All onboard shipboard/spending credits including those purchased for gifting via the Bon Voyage Gift Order webpage are converted to the appropriate Euro currency equivalents. Restrictions apply.
Solo Travellers
Solo travellers may enjoy exceptional savings on many Crystal cruises. Depending on sailing and category booked, Solo fares range from 110% to 200% of the applicable double occupancy fare. Solo fares are calculated before additional promotional savings, are capacity-controlled, subject to change and/or may be withdrawn at any time. Full World Cruise and World Cruise segments may vary.
On select Crystal cruises, solo guests enjoy special solo fare pricing of only 110% of the applicable double occupancy fare for stateroom categories E2 (on Crystal Symphony) and C3 (on Crystal Serenity). Certain restrictions may apply. Ask for details.
Crystal Getaways
Crystal Getaway voyages may be available on select sailings with cruise numbers suffixed with “A/B" as codes for identification. For Crystal Getaway voyages, guests must embark and disembark on the start and end dates designated for each particular getaway cruise due to local clearance requirements. No exceptions allowed. Bookings are on Guarantee basis with stateroom numbers assigned on or before sail date, at the discretion of Crystal Cruises. Certain restrictions may apply. Ask for details.
Explorer Combination Cruises
Explorer Combination Savings offering between 5%-15% discount off Your Exclusive Fares may be available on select sailings only. Certain restrictions may apply. Ask for details.
Crystal Memories
Crystal Memories programme applies to all voyages except on Crystal Getaway voyages. Crystal Memories programme amenities apply to first two full-fare guests in stateroom. Guests must be full-fare, double occupancy guests to qualify, and bookings must be made at the same time for the entire family/friend group with the same travel agency. 11th berth is free for every 10 full-fare guests. To receive the other Crystal Family Memories programme benefits, minimum group size is 6 guests and minimum of 3 staterooms per group. All offers may not be combinable with other promotions including Crystal Getaways voyages or segment cruises, apply to first two guests in stateroom or suite, are capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Certain restrictions may apply. Ask for details.
Kids Sail Free
Guests 17 years and under can sail free as third berth with waiver in the same stateroom or suite with two full-fare guests at least 21 years or older. Offer subject to availability of third-berth capacity staterooms at time of booking. All offers may not be combinable with other promotions, including but not limited to Crystal Memories, Crystal Society Savings and Crystal Getaway Voyages (unless specified otherwise). Offer applies to first two full-fare guests in stateroom or suite, is capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Kids Sail Free promotion applies to guests 17 years and younger on select voyages only and a third berth waiver is required.
Early Full Payment Discount
Early Full Payment Discount applies to all voyages. Cruise must be paid in full 180 days prior to departure to qualify for 2.5% savings. Savings apply to full cruises only. Savings do not apply to Personal Select Air costs. May not apply when select promotional fares are in effect. Certain restrictions may apply. Ask for details.
ϮSpeciality Restaurants Policy
Guests may enjoy one complimentary reservation/dining experience per person for each of the following speciality restaurants: one for the Prego venue on board Crystal Symphony and Crystal Serenity, one for Umi Uma or Sushi bar aboard Crystal Symphony, and one for Silk Road or Sushi Bar venue (aboard Crystal Serenity) You can make these complimentary reservations via our Guest Priority Check-in and Planning Center (PCPC) prior to the voyage, or on board.
For any single voyage that is 14 days or longer, each guest will be extended 2 (two) complimentary reservations/dining experiences.
All additional reservations including "walk-in" visits for these dining venues, in excess of those offered above, will be confirmed on board on a space available, first-come first-served basis for a nominal fee of $30 per person, per dining experience. Crystal Penthouse (CP) category guests will enjoy unlimited, complimentary Speciality Restaurant dining (by reservation, subject to space availability).
Complimentary Wi-Fi/Internet Access
Beginning October 21, 2017 guests receive complimentary Wi-Fi/internet for the duration of their cruise Click here for more information.
All itineraries, fares, programmes, promotions and policies are subject to change at the discretion of Crystal Cruises. Crystal Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and programs at any time with or without notice. All promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. Restrictions apply. See crystalcruises.co.uk for the most updated Terms & Conditions for all offers including combinability and applicable gateway cities. Air routing, scheduling and air carrier selection are at the discretion of Crystal Cruises.
2018-2020 Cruise Fares & Promotional Information
Combined Version Website
Final (May 2018)