Cruise Fares and Promotional Information

Cruise Fares and Promotional Information

2017-2019 CRUISE FARES and PROMOTIONAL INFORMATION / TERMS & CONDITIONS

CRUISE FARES

Fares are per person in U.S. dollars, based on double occupancy for the first two full-fare guests in a stateroom or suite, including all promotional savings as noted herein, and do not include cruise port, security and handling charges, which vary by departure. 2-for-1 cruise fares are based on double occupancy brochure fares. Book Now Fares and Savings apply to new bookings made on or after January 17, 2017 apply to the first two full-fare guests in a stateroom or suite and are subject to availability. All offers may not be combinable with other promotions, apply only to first two full-fare guests in stateroom or suite, do not include cruise port, security and handling charges, are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. Optional Air/Sea Program is available. Ask for details.

DEPOSITS, PAYMENTS, REFUNDS & CANCELLATIONS

Your reservation must be accompanied by a deposit within the period specified at time of booking and is based on the total fare for the booking including optional air costs, pre-/post-cruise hotel programs, less applicable discounts. A deposit of 20% per guest is required for all reservations (all categories) with the exception of 2018 and 2019 World Cruise voyages (see deposit schedule below). Reservations (all categories) are subject to cancellation if required deposits are not received within the specified option period. Final Payment is due no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date.

Deposit Policy: World Cruise 2018 and 2019 voyages or any combo including a World Cruise Segment (Applicable deposit amounts are indicated in percentages, calculated and based on total fare. )

Bookings made 731 days (2+ years) or more prior sailing:
At time of booking: 10% of cruise fare
At 730 days to sailing: Additional 10% of cruise fare
At 365 days to sailing: Additional 10% of cruise fare
90 days to sailing: Full/Final payment due

Bookings made between 730 and 366 days prior sailing:
At time of booking: 20% of cruise fare
At 365 days to sailing: Additional 10% of cruise fare
90 days to sailing: Full/Final payment due

Bookings made between 365 and 91 days prior sailing:
At time of booking: 30% of cruise fare
90 days to sailing: Full/Final payment due

Bookings made between 90 days or less prior sailing:
90 days to sailing: Full/Final payment due

Cancellations or Category Downgrades Prior to Embarkation: Cancellation or category downgrade requests must be made by telephone or in writing to Crystal Cruises. The charts below set forth the time by which the request must be received by Crystal Cruises prior to the Optional Crystal Air/Sea Program or, for non-Air/Sea Guests, the Cruise, departure date (“Departure Date—), and the cancellation fee which will be charged. In the event of a cancellation, a full refund of Total Fare (including cruise, air, hotel and Extended Land Programs); and in the event of category downgrade, full refund of the cruise-only difference between the original category and the downgraded category will be made to the Guest through the travel agent, except as noted herein below. Such cancellation fees will be assessed by Crystal Cruises, regardless of a name change or stateroom resale. See info below for appropriate voyage and year policy.

Cancellation fees/penalties will apply (per person) if booking is cancelled within penalty periods outlined below. The date of booking cancellation determines the applicable penalty amount. The penalty is applied as a % of the booking’s total fare and does not apply to port security and handling fees.

APPLICABLE CANCELLATION PENALTY OR CATEGORY DOWNGRADE FEES:


ALL 2017 - 2019 VOYAGES
91 + days Full Refund / No Penalties Apply
90-46 days to sailing Penalty equivalent to 20% of total fare
45-31 days to sailing Penalty equivalent to 50% of total fare
30 days to sailing Penalty equivalent to100% of total fare

2018 FULL World Cruise and Combos of 51+ days or more
2019 FULL World Cruise and Combos of 47+ days or more

151+ days Full Refund / No Penalties Apply
150-91 days to sailing Penalty equivalent to 20% of total fare
90-61 days to sailing Penalty equivalent to 50% of total fare
60 days to sailing Penalty equivalent to 100% of total fare

2018 World Cruise Segments/combos of 50 days or less
2019 World Cruise Segments/combos of 46 days or less

91+ days Full Refund / No Penalties Apply
90-61 days to sailing Penalty equivalent to 20% of total fare
60-31 days to sailing Penalty equivalent to 50% of total fare
30 days to sailing Penalty equivalent to 100% of total fare

2017 Northwest Passage (v7320
)
After deposit $500
181-121 days prior to sailing Penalty equivalent to 20% of total fare
120-61 days prior to sailing Penalty equivalent to 50% of total fare
60 days prior to sailing Penalty equivalent to 100% of total fare

Third Berth
A limited number of staterooms on each ship are designated for triple occupancy. Crystal Cruises discourages the use of third berths for adults due to the size of the sofa bed. A third person age 12 and over may travel in a triple occupancy stateroom (subject to space availability) at the minimum cruise-only fare, children age 11 and under traveling as a third berth guest are charged 50% of the minimum cruise-only fare, for that berth for that cruise. Certain restrictions may apply. Ask for details. A third berth waiver is required in all instances.

Children/Minors (Crystal Cruises & Crystal River Cruises)
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the “Parental Consent Guardianship Form— must be signed by a parent or legal guardian and received by Crystal Cruises 30 days prior to sailing.

Guests/children age 11 and under must be accompanied by an adult 21 or older in the same stateroom. Guests age 16 and over may be accommodated in a stateroom connected to or adjacent to the parent or adult responsible for them.

Infants 6-24 months of age who will be utilizing a crib may travel as a third berth. Crystal Cruises is unable to accommodate children under six months of age. Third berth child rate will apply if accompanied by two full-fare adults. Children occupying a double stateroom will be charged the adult rate regardless of age.

Children/Minors (Crystal Yacht Cruises)
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Yacht Cruises no later than 30 days prior to sailing.

Parents can have two related children above the age of 12 through 15 traveling in an adjacent suite to the parent/legal guardian(s) as long as one of them is at least 16 years of age in that suite with the younger children. Due to the size of the Esprit and the demographic that she caters to Crystal Cruises reserves the right to restrict the passengers that are under 12 years of age. Children ages 12 and above occupying a double suite will be charged the adult rate regardless of age.

ON BOARD CURRENCY
US dollar currency is used on board Crystal Cruises and Crystal Yacht Cruises vessels. Euro currency is utilized on board Crystal River Cruises vessels. All additional purchases including but not limited to optional shore excursions, shipboard credits, gift shop items and specialty restaurant dining reservations will be presented or charged to the guest's stateroom folio in the appropriate currency depending on the cruise vessel sailed.


ALL OFFERS AND PROMOTIONS

All succeeding offers and promotions including but not limited to air credits, cruise-fare savings, Crystal Society discounts, benefits, amenities etc. are per person, apply to new bookings made on or after January 17, 2017 (unless indicated otherwise) to the first two full-fare guests in a stateroom or suite. All offers/promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice.

All Inclusive Amenities
Cruise-Only Fare includes all beverages including fine wines, champagne, premium spirits and all non-alcoholic beverages such as bottled water, soft drinks and specialty coffees; gratuities for housekeeping, dining and bar staff; complimentary evening of specialty restaurant dining in Prego and at least once in Silk Road or The Sushi Bar (additional reservations or visits available for a modest fee.)Ϯ; 24-hour room service; personal Penthouse Butler service, enrichment workshop classes and much more.

Click here for a comprehensive list of Crystal's all-inclusive amenities.

Crystal Society Savings / Double Crystal Society Savings
Crystal Society savings and/or Double Crystal Society Savings if listed in fare charts are per person, based on double occupancy and should be deducted from cruise fares shown. Double Crystal Society Savings are applicable to new bookings on select sailings only. Certain restrictions apply. Ask for details. Solo Crystal Society savings are also available.

New-to-Crystal Savings
New-to-Crystal Savings listed in fare charts are per person, apply to Guests who have never before sailed on Crystal, are based on double occupancy and should be deducted from cruise fares shown. Promotion applies to select sailings only: 2018: Full World Cruise 1 (8201-8208) on Crystal Symphony; Full World Cruise 2 (8302-8307) on Crystal Serenity; Full World Cruise 3 (8201-8203 + 8303-8307); Full World Cruise 4 (8302 + 8204-8208) on Crystal Symphony & Crystal Serenity

Shipboard Credits
All shipboard credits aboard Crystal yacht and ships (except on board Crystal River Cruises, details noted below), are issued per person, in US dollar currency, applicable to the first two full-fare guests in stateroom or Suite, are nontransferable and may not be applied toward cruise fare (including port security & handling charges), as deposit toward a future cruise, pre-paid shore excursions, or airfare add-ons. Shipboard credits may not be applied to canceled reservations (whether paid in full or in part), are not redeemable for cash, valid for one sailing only, and are only applicable on board. Shipboard credits combinability with other promotions may not apply. Ask for details.

For Crystal River Cruises, the currency on board our River Yachts will be Euro. All onboard shipboard/spending credits including those purchased for gifting via the Bon Voyage Gift Order webpage will be converted to the appropriate Euro currency equivalents. Restrictions apply.

Solo Travelers
Solo travelers may enjoy exceptional savings on many Crystal cruises. Depending on sailing and category booked, Solo fares range from 110% to 200% of the applicable double occupancy fare. Solo fares are calculated before additional promotional savings, are capacity-controlled, subject to change and/or may be withdrawn at any time. Full World Cruise and World Cruise segments may vary.

On select Crystal cruises, solo guests enjoy special solo fare pricing of only 110% of the applicable double occupancy fare for stateroom categories E2 (on Crystal Symphony) and C3 (on Crystal Serenity). Certain restrictions may apply. Ask for details.

Crystal Clear Choices Savings: Offer applies to voyages  7212, 7214, 7216, 7218, 7219,7224, 7225, 7226, 8201, 8202, 8203, 8205, 8206, 8207, 8208 and 8209 on Crystal Symphony; voyages 7307, 7308, 7309, 7310, 7311, 7312, 7313, 7314, 7315, 7316, 7317, 7318, 7320, 7323, 7324,7325, 7326, 7329, 7330, 7331, 7332, 8304, 8305, 8306, 8308 and 8309 on Crystal Serenity; voyages 7M14R, 7M21R, 7M23R, 7M24R, 7M26R AND 7M27R on Crystal Mozart applies to first two guests in booking only (third berth not eligible) and requires each guest to choose his/her choice of credit to apply to the booking. Maximum Cruise Fare credit/savings of up to $400 per person, Air Program credit/savings of up to $1,100 per person and Shipboard spending credits up to $1,250 per person applies to select voyages as specified in the offer details page. Certain restrictions may apply. Ask for details.


Crystal Getaways
Crystal Getaway voyages may be available on select sailings with cruise numbers suffixed with “A/B" as  codes for identification.  For Crystal Getaway voyages, guests must embark and disembark on the start and end dates designated for each particular getaway cruise due to local clearance requirements. No exceptions allowed. Bookings are on Guarantee basis with stateroom numbers assigned on or before sail date, at the discretion of Crystal Cruises. Certain restrictions may apply. Ask for details.

Explorer Combination Cruises
Explorer Combination promotion offering between 5%-15% discount off Book Now Cruise Fares may be available on select sailings only. Certain restrictions may apply. Ask for details.

Crystal Memories
Crystal Memories program applies to all voyages except on Crystal Getaway voyages. Crystal Memories program amenities apply to first two full-fare guests in stateroom. Guests must be full-fare, double occupancy guests to qualify, and bookings must be made at the same time for the entire family/friend group with the same travel agency. 11th berth is free for every 10 full-fare guests. To receive the other Crystal Family Memories program benefits, minimum group size is 6 guests and minimum of 3 staterooms per group. All offers may not be combinable with other promotions including Crystal Getaways voyages or segment cruises, apply to first two guests in stateroom or suite, are capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Certain restrictions may apply. Ask for details.

Kids Sail Free
Guests 17 years and under can sail free as third berth with waiver in the same stateroom or suite with two full-fare guests at least 21 years or older. Offer subject to availability of third-berth capacity staterooms at time of booking. All offers may not be combinable with other promotions, including but not limited to Crystal Memories, Crystal Society Savings and Crystal Getaway Voyages (unless specified otherwise). Offer applies to first two full-fare guests in stateroom or suite, is capacity-controlled, subject to availability, and may be withdrawn or changed at any time without notice. Kids Sail Free promotion applies to guests 17 years and younger on select voyages only: Voyages 7210, 7211, 7215, 7216, 7217, 8202, 8207, 8208, 8224, 8225 and 8226 on Crystal Symphony; Voyages 7309-7319, 7323 - 7325, 7329-7332, 8308, 8309, 8311, 8320, 8321 on Crystal Serenity. Certain restrictions may apply. Ask for details. A third berth waiver is required in all instances.

Personal Select Air
All full-fare full-cruise guests whose travel originates from a U.S. or Canadian airport are eligible for Crystal Cruises’ optional Personal Select Air Program. This program is limited by Gateway City and routing to airline carriers who have a contract with Crystal Cruises. All fares are quoted per adult in U.S. dollars and include all government fees and taxes collected on the air ticket. Details regarding such fees are available on the individual airline sites. Motorcoach transfers between the airport and pier on embarkation and disembarkation dates are included. Certain restrictions may apply. Ask for details. Click here for more information on the Personal Select Air program.

Early Full Payment Discount
Early Full Payment Discount applies to all voyages. Cruise must be paid in full 180 days prior to departure to qualify for 2.5% savings. Savings apply to full cruises only. Savings do not apply to Personal Select Air costs. May not apply when select promotional fares are in effect. Certain restrictions may apply. Ask for details.

ϮSpecialty Restaurants Policy
Guests may enjoy one complimentary reservation/dining experience per person for each of the following specialty restaurants: one for the Prego venue and one for the Silk Road or Sushi Bar venue, without regard to whether you choose the Silk Road or the Sushi Bar menus. You can make these complimentary reservations via our Guest Priority Check-in and Planning Center (PCPC) prior to the voyage, or on board.

For any single voyage that is 14 days or longer, each guest will be extended 2 (two) complimentary reservations/dining experiences; For voyage 7320 the Northwest Passage, each guest will be extended 4 (four) complimentary reservations/dining experiences in each restaurant (Silk Road or The Sushi Bar and Prego).

All additional reservations including "walk-in" visits for these dining venues, in excess of those offered above, will be confirmed on board on a space available, first-come first-served basis for a nominal fee of $30 per person, per dining experience. Crystal Penthouse (CP) category guests will enjoy unlimited, complimentary Specialty Restaurant dining (by reservation, subject to space availability).

Complimentary Wi-fi/Internet Access

Guests will receive complimentary Wi-fi/internet of at least 60 minutes per person, per day of internet and Wi-Fi connectivity for the duration of their cruise (depending on stateroom/suite category*) with additional minutes available for purchase. Restrictions apply. Beginning October 21, 2017, complimentary wifi service will be available onboard Crystal Cruises. Click here for more information.

All itineraries, fares, programs, promotions and policies are subject to change at the discretion of Crystal Cruises. Crystal Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and programs at any time with or without notice. All promotions are capacity-controlled, subject to availability and may be withdrawn or changed at any time without notice. Restrictions apply. See crystalcruises.com for the most updated Terms & Conditions for all offers including combinability and applicable gateway cities. Air routing, scheduling and air carrier selection are at the discretion of Crystal Cruises.















2016-2018 Cruise Fares & Promotional Information
Combined Version Website
Final (ver. 04.22.17)