​Business Services & Communications

Internet access is available

Home & Business E-mail Access

If your home or business e-mail provider has web access to your e-mail, you will be able to access it from the yacht via the Internet. If you are not sure, please contact your e-mail provider prior to your cruise.

Wi-Fi Service and Internet Access

Crystal Cruises® is pleased to provide both complimentary Wi-Fi service and satellite Internet access for our guests. All onboard Internet traffic travels from the yacht to a satellite before returning back to earth to load web pages. While aboard, there is no local high-speed Internet provider such as you would have at home. Satellite communication is the only way to “plug-in— and access the Internet. We are pleased to offer all the Internet comforts of home, and hope you understand that it takes a little extra time as web pages travel the extra miles for you.

Free Internet/Wi-Fi Service

Crystal® is pleased to provide both complimentary Wi-Fi service and satellite Internet access for our guests. All onboard Internet traffic travels from the river ship to a satellite before returning back to earth to load web pages. While aboard, there is no local high-speed Internet provider such as you would have at home. Satellite communication is the only way to “plug in” and access the Internet. We are pleased to offer all the Internet comforts of home, and hope you understand that it takes a little extra time as web pages travel the extra miles for you. Free Internet/Wi-Fi Service is available for all Crystal River Cruises guests for the duration of their voyage.

Using Your Own Laptop on Board

If your laptop as wireless capacities, you should be able to access the Internet on board the river ships.

Please note: It is not possible to connect a laptop through the river ship phone system directly to any phone number ashore. Skype, iChat, FaceTime and other similar services are not available on board.

iPad/Tablet Usage

Crystal Cruises supports the use of iPads/tablets on board. To ensure you can use your iPad/tablet, please update your iPad/tablet with the latest software prior to embarkation.

Communication

Telephone

Crystal river yachts are equipped with a telephone system that allows you to make direct-dial satellite [*] phone calls from your stateroom. The yacht telephone number is included in your travel documents before sailing.

Calls are billed to your onboard account or a major credit card. However, please be aware that the €2.50[*] per minute cost to use this satellite system is significantly higher than a normal shoreside call. You may also wish to use pay phones located in various ports of call.

* Satellite Reception

All electronic communication to and from the yacht is via satellite. Interruptions in satellite reception can occur at any time without notice. While we regret this, and apologize for any inconvenience it may cause, Crystal River Cruises cannot guarantee that communication connections for telephone, television, Internet, e-mail or fax will be available at all times in all areas of the world.
Rates are subject to change without notice. Connection depends on satellite availability and cannot be guaranteed.

Mobile/Cellular/Wireless Devices

Crystal River Cruises does not offer wireless service. If a signal is available from shore, wireless devices should work. Please note that roaming charges will apply and appear on your personal wireless invoice. Contact your mobile home service provider for more information about rates, additional fees and taxes. While you do not need to do anything special to connect, you must have authorized service for international dialing through your home provider. To determine if there is wireless access available in the area of the world in which you will be traveling, please contact your home service provider.