Onboard Facilities & Information

Step aboard one of our exceptional river yachts and discover the exacting attention to detail and gracious hospitality that defines our reputation for excellence. Everything we do is designed to make your travels with us as comfortable and carefree as possible.

Boarding the River Yacht

At most embarkation ports, the river yacht is usually available for guests boarding after 12:00 pm (noon), dependent on the river yacht’s clearance by the local port authority. Suites are available for guest occupancy by 3:00 pm. The exact embarkation and sailing times are specified on your cruise ticket. In order to embark, all guests must carry a passport that is valid for six months after the end of the cruise, and with at least four blank pages available for visas (as applicable) per advertised voyage number. Each time you leave the river yacht and re-board in ports of call during your cruise, you will be required to show your room keycard to the security officers at the gangway. On embarkation day, you must be on the river yacht at least two hours prior to scheduled sailing. If the river yacht is scheduled to remain in port overnight or has a scheduled departure time after 9 pm, please plan to be at the pier no later than 7:00pm for security clearance and check-in. Once you are on board, our six-star crew will welcome you and assist with your hand luggage. Your remaining luggage will be delivered to your suite.

On succeeding cruise days (cruise day 2 through the last cruise day/night prior to disembarkation), all guests must be on board the river yacht no later than 30 minutes prior to scheduled port departure.

Upon check-in aboard your river yacht, a credit card must be registered for your onboard expenses. Registering your credit card provides you with the convenience of settling your onboard expenses using our Express Check-out System, ensuring a smooth and expeditious process at the conclusion of your cruise. You will receive an itemized statement delivered to your suite on the morning of debarkation, and your credit card will be billed automatically through your credit card company. If you wish, at the conclusion of the cruise, you may elect to pay for your onboard expenses in cash or by check at Reception. If you decide to pay for your expenses by cash or check, please notify the Reception desk and your credit card will not be charged.

Sailing on Crystal River Cruises™

From suggestions on what to wear on board to how to store your valuables, here you will find details and guidelines to help you prepare for your voyage.

As a guest aboard Crystal River Cruises, we want you to feel completely at home as we explore the world together.

Dress Code

Daytime Dress Code – Comfortable and casual is perfect onboard, or ashore for sightseeing. Be sure to bring comfortable walking/sports shoes appropriate for your activity. Check with your travel professional for special items you might want to pack for your destination and the time of year you are traveling.

Dining room attire is casual during the day; however, swimsuits, cover-ups/robes and baseball hats are not appropriate.

Evening Dress Code - Our evening dress code is Crystal Casual, a dressed-up version of casual looks. Please refer to the detailed dress code below.

Crystal Casual

Women’s Crystal Casual includes:
• Blouse
• Sweater
• Dressy slacks
• Skirt
• Dress

Men’s Crystal Casual includes:
• Open collar shirt
• Collared polo shirt
• Button-down shirt
• Dress shirt (no tie required)
• Dress pants or European smart trousers
• Sport coat (optional)

Should you decide to dine on your own at a more formal restaurant on land, then a jacket and tie may be preferred or required for gentlemen Be sure to pack appropriately for all your planned experiences.

There are bathrobes and slippers in each suite for your use during the cruise. Other amenities include a hair dryer, ETRO soap, body lotion, and shampoo and conditioner.

Smoking Policy

Crystal River Yachts will allow smoking in a designated smoking area. Smoking is not allowed in public rooms, suites or any area that is not designated as a smoking area.

Priority Check-in and Planning Center (PCPC)

Gratuities

Gratuities are part of our all-inclusive Crystal River Cruise experience, and are not expected. If you would like to provide a gratuity for service beyond your expectations, please do so at your own discretion.

Money Matters

Crystal River Cruises accepts most major credit cards (Visa®, MasterCard®, American Express®, Diners Club®, Discover Card® or JCB Card) on board, as do most shoreside retailers worldwide. When traveling ashore, you may find that some of the smaller stores and/or more remote locations prefer cash transactions, in which case it is advisable to have some currency for purchases, typically nothing greater than —100 as many merchants are hesitant to accept them due to counterfeiting. We recommend bringing at least one major credit card, as well as an ATM card that can be used as both a debit and credit card. Note: Travelers Checks are not advisable as they are increasingly difficult to cash even at local banks. It is advisable to contact your personal bank and credit card companies in advance of your travels to let them know you will be traveling abroad.

Local Currencies

• Euro (—): Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Spain, Slovenia, Slovakia
Banknote denominations: 5, 10, 20, 50, 100, 200 and 500
Credit cards: most major international credit/debit cards accepted.

• Forint: Hungary
Banknote denominations: 200, 500, 1,000, 2,000, 5,000, 10,000 and 20,000
Credit cards: most major international credit/debit cards accepted in the larger establishments.
NOTE: please keep all currency exchange receipts in case they need to be presented to officials.

• Franc: Switzerland
Banknote denominations: 10, 20 50, 100, 500, 1000
Travelers may make purchases in euros, but will receive change in francs.
Credit cards: most major international credit/debit cards accepted.

• Koruna: Czech Republic
Banknote denominations: 20, 50, 100, 200, 500, 1,000, 2,000 and 5,000.
Credit cards: most major international credit/debit cards accepted.

Electrical Appliances

Both 110-volt (American current, except on Crystal Mozart) and 220-volt (European current) outlets as well as USB ports are available, as well as a hair dryer, and fully-customized interactive digital bedside iPad tablet. If you have any questions about compatibility of appliances, please ask your Suite Attendant.

Visitors On Board

Whenever conditions allow, visitors will be permitted on board. Requests may be made through the Guest Check-In/Priority Check-in and Planning Center (PCPC) portalby a guest with a valid booking number, or requested on board, through the ship’s Reception Desk. All requests and supporting information must be submitted through PCPC no later than seven (7) days prior to the intended visit day (or arrival into port, if requested while on board). The number and types of visitor allowed are capacity-controlled and subject to the security level at the port of call. Due to changing world conditions, Crystal Cruises® may institute a no-visitor policy onboard its ships from time to time. This policy is subject to change, without notice, at any time.

Onboard Visitor's Request Online Form:
To access the visitor request form, booked Crystal® guest must log-on to Guest Check-In / Priority Check-in & Planning Center (PCPC) portal and complete the Onboard Visitor’s Request form located under the “Other Crystal Services— tab.