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Services & Offerings

Here you will find the answers to many questions regarding our medical services, as well as details on laundry, news and photo facilities.

Regardless of where in the world our ships may be, the extensive services aboard Crystal Serenity and Crystal Symphony are designed to make you feel completely at home.

Butlers & Concierges

Butler service is available to guests in categories PH, PS and CP. Services offered include packing and unpacking, complimentary pressing, shoeshine and other services, dinner reservations in specialty restaurants, shore excursion reservations, and salon and spa appointments, and arranging cocktail parties.

Our ship Concierges are members of the prestigious Union Internationale des Concierges d’Hotels “Les Clefs d’Or," and a 24-hour Reception Desk staff are available to assist you with any special needs.

Laundry/Valet Services

Complete valet services are available including laundry, pressing and dry cleaning. Services may be arranged through your Stateroom Attendant or your Penthouse Attendant or Butler if you are in Penthouse categories PH, PS and CP. Valet charges are billed to your shipboard account. Pressing is complimentary to guests in categories PH, PS and CP. Complimentary self-service launderettes, including washing machines, detergent, fabric softener, dryers, irons and ironing boards are provided on Decks 8, 9 and 10 (Crystal Symphony), and Decks 7, 8, 9, 10 and 11 (Crystal Serenity).

Medical Services

A trained physician and medical staff are on call 24 hours a day. The professional services of this staff, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.

Guests with existing medical conditions, guests who cannot completely care for themselves and who may require treatment by the ship's medical staff, or guests who may constitute a risk or danger to anyone else on board must be reported in writing to Crystal Cruises' Onboard Guest Services Department by fax at 310-785-3975, or email onboardgstsvcs@crystalcruises.com, prior to departure. Crystal Cruises reserves the right, without liability, to refuse to board and transport such guests who are in need of constant care by the ship's staff.

For more information, please visit our Medical Information section.

Inoculations

Requirements for inoculations often change. Crystal Cruises informs you of the health requirements; however, it is your responsibility to have all required vaccinations with a signed International Certificate of Vaccination. We recommend that you contact your personal physician with any health concerns. Failure to comply may result in refusal of passage by Customs and Immigration authorities.

News Service

While you relax and unwind at sea, you can still stay in touch with the world.  Prime US, BBC World, Sky News, Fox News, MSNBC , CNBC and Sky Sports News ESPN are transmitted live via satellite to your stateroom television, 24 hours a day (signal permitting).  The following channels are also available with programming in applicable regions (signal permitting): CNN International (North Americas, Asia, Australia, South America, Europe, Caribbean), CNN Espanol (North and South America, Caribbean), ESPN (North and South America, Caribbean, Asia, Europe),  TNT (North and South America, Caribbean), TCM (North and South America, Caribbean) and TBS (North of Miami / Los Angeles).  A summary of daily news is transmitted via satellite to the ship (reception permitting) and is distributed to staterooms daily.

Photo Shop

The Crystal Photo Shop meets a wide range of photographic needs, including the sale of cameras and photographic accessories, as well as digital photo processing. Our professional photographers are often on shore to capture memorable moments in port, or on board to take portraits of guests during special occasions. These photos are on display and available for purchase at the Photo Shop.

Crystal also offers guests the opportunity to revisit vacation memories with a beautiful and artistically produced photo journal. Your Crystal Celebrations album will feature contemporary photos of you in your Crystal surroundings taken by our onboard photographers. For details and pricing information, visit the Photo Shop upon check-in.

Religious Services

Jewish services are available during major holidays, and Catholic services are offered on most cruises. Interdenominational services are performed on Sundays at sea. Details on the services are provided in the daily program distributed to each stateroom on board.