Sailing on the Ship

As a guest aboard Crystal Serenity or Crystal Symphony, we want you to feel completely at home as we explore the world together.

From suggestions on what to wear on board to how to store your valuables to tips on healthy travel, here you will find details and guidelines to assist you in preparing for your upcoming travels with Crystal.

Visitors on Board

Whenever conditions allow, visitors will be permitted on board. Requests may be made through Crystal Cruises' Onboard Guest Services or Marine Operations departments, or if requested on board, through the ship's Reception Desk. All requests and supporting information must be received in writing by Crystal Cruises' Marine Operations Department no later than two weeks prior to the intended visit day (no later than five business days if requested while on board). The numbers and types of visitors allowed are capacity-controlled and subject to the security level at the port of call. Due to changing world conditions, Crystal Cruises may institute a no-visitor policy on board its ships from time to time. This policy is subject to change, without notice, at any time.

Standard Visitor's Form:
Download the "Request for Visitors" form. Please note: Adobe® Acrobat® Reader is required to view this file.

Special Visitor's Form:  Voyage 4229 - Dec. 31, 2014 (Hong Kong, China)
Use this if visiting Crystal Symphony on New Year's Eve (12/31/14)
Download the "V4229: New Year's Eve - Request for Visitors" form. Please note: Adobe® Acrobat® Reader is required to view this file.

Clothing Suggestions / Dress Codes

Throughout the day, our guests wear a mix of active resort wear. Dining room attire is casual during the day; however, swimsuits, swimsuit cover-ups/robes and baseball hats are not appropriate. If you do not wish to change for a meal in the afternoon or evening, alfresco dining on deck is available. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women.

For days in port, be sure to bring comfortable walking shoes. Check with your travel agent for special items you might want to pack for your destination and the time of year you are traveling.

There are bathrobes, kimonos and slippers in each stateroom for your use during the cruise. Other amenities include a clothes brush, shoehorn, hair dryer, soap, Aveda shampoo and conditioner, body lotion, sewing kit and umbrella.

Evening Dress Code

Based on valuable feedback from our guests, we have updated the recommended dress codes to be more in line with the continually evolving, more relaxed dress codes reflected throughout the world today. As reference, the new dress codes are described in detail below. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women. If you choose to change your attire following the evening dinner and other festivities, please maintain a minimum style of dress in keeping with the dress code described below, in Resort Casual.
Resort Casual

Slacks and a sweater or shirt for men; casual dress, skirt or slacks with a sweater or blouse for women.  Ties and jackets are not required.

Resort Casual Attire Images

Elegant Casual (Informal)

Suit or slacks with a jacket over a sweater or shirt for men.  Ties are optional.  Cocktail dress, skirt or slacks with a sweater or blouse for women.  Jeans are not appropriate.

Elegant Casual Attire Images
Black Tie (Formal) Optional

While Elegant Casual is always appropriate in the evening, a Black Tie Optional evening offers a celebratory opportunity to dress more formally on a special evening(s).  For men, this includes a dark suit with tie or tuxedo; for women, this includes a formal cocktail dress, evening gown or dressy evening separates.  On Black Tie Optional evenings, we request that jeans not be worn in any dining venues or lounges, including the Casino.

Black Tie Optional Attire Images

With this new policy, guests can expect the following:

7- to 10-day cruises: 1 Black Tie Optional evening
11- to 13-day cruises: 2 Black Tie Optional evenings
World Cruises, Holiday voyages and crossings may be scheduled differently.

For your convenience, the recommended dress code for each evening of your cruise is listed in the daily itinerary section of the Priority Check-in & Planning Center (PCPC) accessible at www.crystalcruises.com.


For gratuity guidelines on board the ship, please visit our Gratuities section.

Electrical Appliances

Both 110-volt (American current) and 220-volt (European current) outlets as well as two hair dryers and an alarm clock are provided in each stateroom. If you have any questions about compatibility of appliances, please ask your Stateroom Attendant.

Travel Tips

Crystal Cruises is pleased to have partnered with Cleveland Clinic – a recognized medical institution with expertise in health and medical issues related to travel – to offer articles that may help you prepare for your travels. Click each title to view that article.

Founded in 1921, Cleveland Clinic provides award-winning clinical and hospital care with staff members consistently recognized as experts in their respective fields. In 2006, U.S. News & World Report ranked Cleveland Clinic the third-best hospital in the nation and the number one cardiac care center.

Food and Water Considerations While Traveling
Immunization Considerations When Traveling Abroad
Overcoming Jet Lag
Travel Medical Kit
Traveling with Asthma

Note: Crystal Cruises has made no independent evaluations of the efficacy or accuracy of the information contained in Cleveland Clinic’s articles, and can take no responsibility for the contents of the Cleveland Clinic publications. Crystal Cruises and Cleveland Clinic continue to believe that, with respect to health and medical issues, it is advisable to contact your own physician.