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Sailing on the Ship

From suggestions on what to wear on board to how to store your valuables to tips on healthy travel, here you will find details and guidelines to help you prepare for your voyage.

As a guest aboard Crystal Serenity or Crystal Symphony, we want you to feel completely at home as we explore the world together.

Visitors on Board

Whenever conditions allow, visitors will be permitted on board. Requests may be made through Crystal Cruises' Onboard Guest Services or Marine Operations departments, or if requested on board, through the ship's Reception Desk. All requests and supporting information must be received in writing by Crystal Cruises' Marine Operations Department no later than two weeks prior to the intended visit day (no later than seven days prior to arrival into port if requested while on board). The numbers and types of visitors allowed are capacity-controlled and subject to the security level at the port of call. Due to changing world conditions, Crystal Cruises may institute a no-visitor policy on board its ships from time to time. This policy is subject to change, without notice, at any time.

Standard Visitor's Form:
Download the "Request for Visitors" form. Please note: Adobe® Acrobat® Reader is required to view this file.

Special Visitor's Form:  Voyage 4229 - Dec. 31, 2014 (Hong Kong, China)
Use this if visiting Crystal Symphony on New Year's Eve (12/31/14)
Download the "V4229: New Year's Eve - Request for Visitors" form. Please note: Adobe® Acrobat® Reader is required to view this file.

Clothing Suggestions / Dress Codes

Throughout the day, our guests wear a mix of active resort wear. Dining room attire is casual during the day; however, swimsuits, swimsuit cover-ups/robes and baseball hats are not appropriate. If you do not wish to change for a meal in the afternoon or evening, alfresco dining on deck is available. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women.

For days in port, be sure to bring comfortable walking shoes. Check with your travel agent for special items you might want to pack for your destination and the time of year you are traveling.

There are bathrobes, kimonos and slippers in each stateroom for your use during the cruise. Other amenities include a clothes brush, shoehorn, hair dryer, soap, Aveda shampoo and conditioner, body lotion, sewing kit and umbrella.

Evening Dress Code (Until December 20, 2014)

Effective until December 20, 2014 on Crystal Serenity and Crystal Symphony:

The following dress codes for the duration of your cruise, as assigned for each cruise night, are described in detail below. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women. If you choose to change your attire following the evening dinner and other festivities, please maintain a minimum style of dress in keeping with the dress code described below, in Resort Casual.

Resort Casual

Slacks and a sweater or shirt for men; casual dress, skirt or slacks with a sweater or blouse for women.  Ties and jackets are not required.

Resort Casual Attire Images

Elegant Casual (Informal)

Suit or slacks with a jacket over a sweater or shirt for men.  Ties are optional.  Cocktail dress, skirt or slacks with a sweater or blouse for women.  Jeans are not appropriate.

Elegant Casual Attire Images
Black Tie Optional (Formal)

While Elegant Casual is always appropriate in the evening, a Black Tie Optional evening offers a celebratory opportunity to dress more formally on a special evening(s).  For men, this includes a dark suit with tie or tuxedo; for women, this includes a formal cocktail dress, evening gown or dressy evening separates.  On Black Tie Optional evenings, we request that jeans not be worn in any dining venues or lounges, including the Casino.

Black Tie Optional Attire Images

With this new policy, guests can expect the following:

  • 7- to 10-day cruises:  1 Black Tie Optional evening 
  • 11- to 13-day cruises: 2 Black Tie Optional evenings
  • World Cruises, Holiday voyages and Crossings may be scheduled differently.

Evening Dress Code (Begins December 21, 2014)

Effective December 21, 2014 on Crystal Serenity and Crystal Symphony:

Based on valuable feedback from our guests, we will be updating and simplifying the preferred Evening Dress Codes to two types: Crystal Casual and Black Tie Optional to be more in line with the continually evolving, more relaxed dress codes reflected throughout the world today. Please refer to the new and updated dress codes described in detail below. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women. If you choose to change your attire following the evening dinner and other festivities, please maintain a minimum style of dress in keeping with the dress code described below in Crystal Casual.

Crystal Casual

NEW!  Crystal Casual dress code calls for a dressed up version of casual looks.  For women, Crystal Casual attire includes a dress, or a blouse or sweater and skirt or dressy slacks. Men's Crystal Casual attire can include a sport coat, dress shirt, button-down shirt, open-collar or collared polo shirt and dress pants or european smart trousers (No tie required). 

Crystal Casual Attire Images
Black Tie Optional

A Black-tie Optional evening offers our guests a celebratory opportunity to dress more formally on a special evening(s).  For men, this includes a dark suit with tie or tuxedo; for women, this includes a formal cocktail dress, evening gown or dressy evening separates.  On Black Tie Optional evenings, we request at least a jacket to be worn by men and dress, skirts or dressy slacks and blouse or sweater be worn by women.  Jeans may not be worn in any dining venues or lounges, including the Casino on Black Tie Optional evenings.

Black Tie Optional Attire Images

With this new policy, guests can expect the following:

  • 7- to 10-day cruises: Up to 1 Black Tie Optional evening  (based on itinerary, see dress code for your specific cruise for details)
  • 11- to 13-day cruises: 2 Black Tie Optional evenings
  • World Cruises, Holiday voyages and Crossings may be scheduled differently.


For your convenience, the recommended dress code for each evening of your cruise is listed in the daily itinerary section of the Priority Check-in and Planning Center (PCPC)  accessible at checkin.crystalcruises.com.

Gratuities

For gratuity guidelines on board the ship, please visit our Gratuities section.

Electrical Appliances

Both 110-volt (American current) and 220-volt (European current) outlets as well as two hair dryers and an alarm clock are provided in each stateroom. If you have any questions about compatibility of appliances, please ask your Stateroom Attendant.

Travel Tips

Crystal Cruises is pleased to have partnered with Cleveland Clinic – a recognized medical institution with expertise in health and medical issues related to travel – to offer articles that may help you prepare for your travels. Click each title to view that article.

Founded in 1921, Cleveland Clinic provides award-winning clinical and hospital care with staff members consistently recognized as experts in their respective fields. In 2006, U.S. News & World Report ranked Cleveland Clinic the third-best hospital in the nation and the number one cardiac care center.

Food and Water Considerations While Traveling
Immunization Considerations When Traveling Abroad
Overcoming Jet Lag
Travel Medical Kit
Traveling with Asthma

Note: Crystal Cruises has made no independent evaluations of the efficacy or accuracy of the information contained in Cleveland Clinic’s articles, and can take no responsibility for the contents of the Cleveland Clinic publications. Crystal Cruises and Cleveland Clinic continue to believe that, with respect to health and medical issues, it is advisable to contact your own physician.