​Guidelines & Policies

Dress code suggestions, all-inclusive guidelines, shipboard smoking policy, and more -- it’s all right here.

The ambiance aboard our ships is one of relaxed sophistication, and our suggested dress codes fall into that realm as well. You’ll want to pack a balance of resort wear, elegant evening attire and comfortable clothes for adventures ashore. All of our cruises are all-inclusive, with gratuities for housekeeping, restaurant, bar and Penthouse butler staff already included in your cruise fare. Following you will find suggested guidelines for other service personnel and spa services. You’ll also find details on our smoking policy (does not apply to Crystal Esprit, a non-smoking vessel), as well as information on electrical outlets and appliances.

Dress Code

As a guest aboard Crystal Serenity, Crystal Symphony or Crystal Esprit, we want you to feel completely at home as we explore the world together. For guests sailing aboard Crystal Serenity and Crystal Symphony, the following sections provide you with the necessary information to plan your vacation aboard our award-winning ships. For guests sailing aboard Crystal Esprit, view the Yacht Guidebook for yacht-specific informaton, you can access it here: Sailing on the Yacht

Daytime Dress Code

Throughout the day, our guests wear a mix of active resort wear. Dining room attire is casual during the day; however, swimsuits, cover-ups/robes and baseball hats are not appropriate. If you do not wish to change for a meal in the afternoon or evening, alfresco dining on deck is available. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women.

For days in port, be sure to bring comfortable walking shoes. Check with your travel agent for special items you might want to pack for your destination and the time of year you are traveling.

There are bathrobes, kimonos and slippers in each stateroom for your use during the cruise. Other amenities include a clothes brush, shoehorn, hair dryer, soap, ETRO S.P.A. Exclusive Sea bath products packaged exclusively for Crystal Cruises, sewing kit and umbrella.

Evening Dress Code

Keeping in line with the continually evolving, more relaxed dress codes reflected throughout the world today, we have simplified our preferred evening dress codes to two types: Crystal Casual and Black Tie Optional. Please refer to the dress codes described in detail below. After 6 pm, casual daytime attire is not appropriate. Shorts and baseball caps are not permitted for men or women.

Crystal Casual

Crystal Casual calls for a dressed-up version of casual looks. 

Women’s Crystal Casual includes:

• Blouse
• Sweater
• Dressy slacks
• Skirt
• Dress

Men’s Crystal Casual includes:

• Open collar shirt
• Collared polo shirt
• Button-down shirt
• Dress shirt (no tie required)
• Dress pants or European smart trousers
• Sport coat (optional)

Black Tie Optional

A Black Tie Optional evening offers our guests a celebratory opportunity to dress more formally. Guests dining in the restaurants, with the exception of Tastes, are asked to adhere to the Black Tie Optional dress code. We ask that at least a jacket be worn by men for dinner. On Black Tie Optional evenings, if you choose to change your attire following the evening dinner festivities, please maintain a minimum style of dress in keeping with the dress code described above in Crystal Casual.

Women’s Black Tie Optional includes:

• Formal cocktail dress
• Evening gown
• Dressy evening separates

Men’s Black Tie Optional includes:

• Dark suit with/without a tie
• Tuxedo

With this policy, guests can expect the following:

• Cruises 7-days or less: Only Crystal Casual evenings (based on itinerary, see dress code for your specific cruise for details)
• 8- to 10-day cruises: May have up to 1 Black Tie Optional evening
• 11- to 16-day cruises:  2 Black Tie Optional evenings
• World and Grand Cruises, Holiday voyages and Crossings, including cruises 17+ days or more: Special dress code schedules will apply depending on cruise duration and/or special events or occasions. 

For your convenience, the recommended dress code for each evening of your cruise is listed in the daily itinerary section of the Priority Check-in and Planning Center (PCPC) accessible at checkin.crystalcruises.com

Gratuities

With Crystal’s all-inclusive cruising, complimentary gratuities for housekeeping (Penthouse Butler, Penthouse Attendant, Stateroom Attendant and Trainee Stateroom Attendants), bar and dining staff (including specialty restaurants and in-room dining service staff) are included. 

If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.

We suggest an 18% gratuity for Crystal Spa & Salon services, which will be automatically added to your bill and charged to your shipboard account for your convenience.

Electrical Appliances

Both 110-volt (American current) and 220-volt (European current) outlets as well as two hair dryers and an alarm clock are provided in each stateroom. If you have any questions about compatibility of appliances, please ask your Stateroom Attendant.

Luggage

We recommend that you do not lock your luggage due to the Transportation Security Administration’s policy of screening all baggage. However, please be sure to lock your luggage using TSA-approved locks when in transit between airport and ship. Ship and airline safety requirements prohibit the transportation of dangerous goods such as explosives, weapons, ammunition, mace, pepper-spray, hazardous material, martial arts devices, swords or similar items that may be considered a security risk. As domestic luggage allowances may have changed since you last traveled, we recommend that you get the details on locks, and checked and carry-on luggage from your airline or travel professional.

For more information, please visit our Luggage section.

Smoking Policy

Crystal Cruises kindly asks all guests to observe the non-smoking areas on board which have been created for the comfort and enjoyment of everyone. Indoor smoking is permitted only in the Connoisseur Club smoking lounge and the VIP Casino (during play, upon request). Smoking is prohibited in all other indoor areas of the ship including all other public rooms, lounges, corridors and restaurants, as well as all staterooms, suites and verandahs. Please note, if smoke is detected in a stateroom or suite, a cleaning fee* of $250 per incident will be billed to your account.

Smoking is permitted in the following areas: 

Cigarette smoking (includes Electronic cigarettes)
Connoisseur Club
VIP Casino (during play, upon request)
Deck 5, aft, portside on Crystal Esprit
Decks 10, 9 and 8 Aft on Crystal Symphony and Crystal Serenity
Deck 11 Aft Crystal Serenity
Seahorse pool area, port side only
Promenade Deck, port side only

Cigar & Pipe smoking
Connoisseur Club
Deck 5, aft, portside on Crystal Esprit
Decks 10, 9 and 8 Aft on Crystal Symphony and Crystal Serenity
Deck 11 Aft Crystal Serenity

*(Any/all fees are subject to change at any time.)

Travel Tips

Crystal Cruises is pleased to have partnered with Cleveland Clinic – a recognized medical institution with expertise in health and medical issues related to travel – to offer articles that may help you prepare for your travels. Click each title to view that article.

Founded in 1921, Cleveland Clinic provides award-winning clinical and hospital care with staff members consistently recognized as experts in their respective fields. In 2006, U.S. News & World Report ranked Cleveland Clinic the third-best hospital in the nation and the number one cardiac care center.

Food and Water Considerations While Traveling
Immunization Considerations When Traveling Abroad
Overcoming Jet Lag
Travel Medical Kit
Traveling with Asthma

Note: Crystal Cruises has made no independent evaluations of the efficacy or accuracy of the information contained in Cleveland Clinic’s articles, and can take no responsibility for the contents of the Cleveland Clinic publications. Crystal Cruises and Cleveland Clinic continue to believe that, with respect to health and medical issues, it is advisable to contact your own physician.

Visitors On Board

Whenever conditions allow, visitors will be permitted on board.  Requests may be made through the Guest Check-In/Priority Check-in and Planning Center (PCPC) portal  by a guest with a valid booking number, or requested on board, through the ship’s Reception Desk.  All requests and supporting information must be submitted through PCPC  no later than seven (7) days prior to the intended visit day (or arrival into port, if requested while on board). The number and types of visitor allowed are capacity-controlled and subject to the security level at the port of call.  Due to changing world conditions, Crystal Cruises may institute a no-visitor policy onboard its ships from time to time.  This policy is subject to change, without notice, at any time.

Onboard Visitor's Request Online Form:  

To access the visitor request form, booked Crystal guest must log-on to Guest Check-In / Priority Check-in & Planning Center (PCPC) portal and complete the Onboard Visitor’s Request form located under the “Other Crystal Services— tab. 

For additional information regarding submission of guest visitor/s requests, please contact us via email, with subject/title " Visitors Request", and send to  OBGS@crystalcruises.com