Business Services & Communications

Effective October 21, 2017 aboard Crystal Symphony (v7222), and October 13, 2017 aboard Crystal Serenity (v7326), all guests will enjoy free, unlimited Wi-Fi. New SpeedNet accelerators and recabled network technologies will make it easier than ever to stay connected with friends, family and business associates as you travel the world. Crystal Connect is an exclusive guest portal and digital app that allows guests to access the Internet directly from laptops, tablets and smartphones. From here, you can surf the web, browse the ships’ daily newsletter, access dozens of international news services, book spa appointments and Crystal Adventures shore excursions, and more. Aboard both ships, guests will also enjoy Crystal’s innovative Computer University@Sea®, a dedicated venue with 27” Macintosh computers offering complimentary instructional programs and classes.

Business Services

Conference and meeting facilities are available on board. Administrative services are available upon request for a nominal charge, too.

Prior to October 21, 2017 aboard Crystal Symphony (voyage 7222) and October 13, 2017 aboard Crystal Serenity (voyage 7326), Internet/Wi-Fi service is available as follows:

Crystal Cruises provides satellite Internet access, via Wi-Fi, for our guests. All on board Internet traffic travels from the ship to a satellite before returning back to earth to load web pages. While at sea, there is no local high speed Internet provider such as you would have at home. Satellite communication is the only way to “plug-in and access the Internet. We are pleased to offer all the internet comforts of home, and hope you understand that it takes a little extra time as web pages travel the extra miles for you.

All Crystal guests traveling in Deluxe Stateroom and Penthouse accommodations receive 60 minutes of free Wi-Fi service per person, per day.  Penthouse Suite guests enjoy 90 minutes of free Wi-Fi pers person, per day. Crystal Penthouse guests enjoy unlimited free Wi-Fi. These enhanced benefits ensures all guests are able to stay connected with friends and family back home. Certain restrictions may apply.

Additional minutes, over the per guest, per day allotment, are available for purchase based on the following plans: (Internet rates and/or packages are subject to change at any time.)

• Plan A: “Pay as You Go— access for $0.74/minute
• Plan B: 2 hours of access for $55 ($0.46/minute)
• Plan C: 5 hours of access for $127 ($0.43/minute)
• Plan D: 10 hours of access for $220 ($0.37/minute)

Please note: It is not possible to connect a laptop through the shipboard phone system directly to any phone number ashore for dial-up services. Skype, iChat, Facetime and other similar services are not available on board.

Home & Business E-mail Access

If your home or business e-mail provider has web access to your e-mail, you will be able to access it from the ship via the Internet. If you are not sure, please contact your e-mail provider prior to your cruise. Sending and receiving email requires purchase of Internet access. Fees apply.

Wireless Maritime Services™

Through an agreement with Wireless Maritime Services™ (WMS) Crystal Cruises lets you take advantage of your wireless devices while at sea. Using your own mobile phone and telephone number, you can make and receive calls to and from fellow travelers who are on the ship, and friends and family who are far away on land. If you currently have the service through your home provider, you can also send and receive text messages.

Charges for using the WMS system will appear as roaming charges on the regular monthly bill of your service provider. Contact your mobile home service provider for more information about rates, additional fees and taxes. While you do not need to do anything special to connect, you must have authorized service for international dialing through your home provider.

To determine if you will be able to access SeaMobile, please contact your home service provider. To view our Wireless Maritime Services™ Frequently Asked Questions visit our Support section.

Computer University@Sea

Computer University@Sea Facilities

Our popular Computer University@Sea program is offered on all cruises. CU@Sea provides e-mail services, internet access, group and individual instruction on use of a PC, extensive enrichment course offerings and digital camera support. Complimentary classes allow you to master new technologies with Mac OS or Windows on 27" Apple computers, and each ship has at least 25 state-of-the-art workstations. Details on CU@Sea programs, classes and hours are listed in the onboard daily newsletter Reflections. internet Fees apply for internet access.

View a sample of our Computer Sea Curriculum

Digital Cameras

Media readers are available for most standard camera memory cards, and images can be burned to CD, for a fee.

Flash Drives

USB Flash Drives are available for sale onboard and the technical concierges can assist in moving pictures on digital camera memory cards to flash drives.

Laptop Rentals

Rental PC laptops are available for your use on board for a nominal daily charge. From these specially configured computers you can access the Internet as well as your shipboard e-mail from your stateroom. The current schedule of charges is available on board.

Private Computer Lessons

Some private lesson times are available. You can arrange for these after you arrive on the ship. Fees apply.

iPad Usage & Access To Internet

Crystal Cruises supports the use of iPads on board. To ensure you can use your iPad, please update your iPad with the latest software, at least version 8.1 available from Apple prior to embarkation.

Your Tablet & the Press Reader Application (Online New Service App)

Crystal Cruises recommends guests download the PressReader. Application on their personal mobile devices, such as Kindle, Android device and iDevices. The PressReader Application facilitates access to the daily onboard paper Reflections and multiple news publication services such as the Los Angeles Times and Daily Mail, at no charge, while onboard.

Communication

From traditional mail services in various ports of call, to state-of-the-art communications technology, staying connected to your friends and family around the world is easier than ever.

Mail

Included in your travel documents is a Communications brochure that lists the addresses of the embarkation and disembarkation ports where mail can be forwarded or delivered to you on board. Postage and mailing services are available on board. Be sure to allow sufficient time for delivery to distant destinations.

Telephone

Crystal ships are equipped with a sophisticated telephone system that allows you to make direct-dial satellite[*] phone calls from your stateroom. The ship telephone number is included in your travel documents before sailing.

Calls are billed to your shipboard account or a major credit card. However, please be aware that the $2.50[*] per minute cost to use this satellite system is significantly higher than a normal shoreside call. You may also wish to use pay phones located in various ports of call.

* Satellite Reception
All electronic communication to and from the ship is via satellite. Interruptions in satellite reception can occur at any time without notice. While we regret this, and apologize for any inconvenience it may cause, Crystal Cruises cannot guarantee that communication connections for telephone, television, Internet, e-mail or fax will be available at all times in all areas of the world. 

Rates are subject to change without notice. Connection depends on satellite availability and cannot be guaranteed.

Facsimile

Facsimile services are available at the Reception Desk. Fees apply.