Please note that you are contacting a general Crystal® reservations line, jointly staffed by Crystal’s Reservations Team members and certified select Crystal Cruises Expert Travel Professionals (external, third-party agency partners) who handle calls in the United States and Canada only. For International visitors, click Find an Agent for a local Crystal partner in your area.
For Travel Professionals, please call 1-800-446-6620 to speak with a Crystal Reservations Support team member.
To contact Crystal Cruises directly please call 1-866-446-6625.
Priority Check-In & Planning Center
Our Priority Check-in & Planning Center is available online until seven days prior to sailing. Once you have completed the online check-in and your cruise is fully paid, we encourage you to utilize the service in advance of your travels to book your specialty dining reservations, spa appointments, Crystal Adventures® shore excursions, Creative Learning Institute® classes and more.
Guests with deposited bookings can pre-reserve for:• Crystal Adventures Shore Excursions• Luggage Concierge Service
Guests who have paid for their cruise in full and completed Priority Check-in may also make the following additional pre-cruise reservations:• Crystal Spa and Salon appointments• Specialty restaurant dinner reservations*• Dining by Reservation in the Crystal Dining Room (this dining option must be selected at time of booking)• Complimentary Creative Learning Institute• Complimentary University@Sea classes• The Vintage Room Wine-Makers Dinners
All reservations are subject to availability. Shore excursions may not be available for reservation until six months prior to sailing.*Specialty restaurant dining reservations made online (via PCPC) will require each guest's Crystal Key code. See below for more information.
Your privacy and security is always our top priority— this includes their personal identification security when booking a Crystal cruise. With this in mind, we have created the Crystal Key— a unique identification code assigned to each guest at the time a cruise booking is confirmed. Separate from, and not to be confused with, each guest’s Crystal Society member number, the Crystal Key will act as a cruise-specific record locator that will now be used in lieu of the booking number in the reservations area of PCPC for Specialty Restaurants.With the Crystal Key in place we can ensure that all personal (booking) information is kept even more private, safe and secure whenever our guests, or their travel professional, initiate a dining reservation or are being added to one; or, when submitting a Share the Experience program referral for New-to-Crystal guests.
Crystal Air Program - Online Access
This link gives you instant access to view your air travel itineraries. Review, print, or email your Crystal Cruises Air Program flights, confirm seat assignments, add frequent flyer account numbers, request special meals or airport assistance, print your e-Ticket receipt, add to desktop calendar and access destination information.Note: For use by USA and Canada guests who are booked through Crystal Cruises Air/Sea Department.
Bon Voyage Online Gift Orders
Say "Bon Voyage" in a truly special way. We are pleased to assist you with providing Bon Voyage Gifts to your friends, family and clients. Each gift will be presented with a gift card containing your personalized message.