Contact Us

Corporate Headquarters
Crystal Cruises
11755 Wilshire Blvd., Suite 900
Los Angeles, CA 90025
1-310-785-9300

Miami Office Address
Crystal Cruises
1501 Biscayne Blvd., Suite 500
Miami, FL 33132
1-310-785-9300


Reservations
For more information or to make a booking, please contact your travel agent or call Crystal Cruises at 1-866-446-6625.


Cruise Questions & Customer Service
Crystal Cruises strives to maintain six-star service on and off our ships. Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time. For non-reservations issues, e-mail CruiseQuestions@crystalcruises.com. Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email's Subject line. This will enable our team to more effectively facilitate and respond to your inquiries. 


To be removed from Crystal Cruises' mailing list, please email marketing2@crystalcruises.com with the following information:

  • Full Name and Address as it appears on the brochure received.
  • Several digit code (if applicable) that appears on the lower left-hand corner of the mail panel of the brochure received.
  • Approximate date of brochure receipt in the mail

Please be advised that the more thorough your information, the greater success we will have in ensuring that you stop receiving Crystal Cruises mail. Please allow a thirty day window for the removal process to complete, as sometimes additional mailers are sent within weeks of one another.

International Sales
For guests and travel agents who reside outside the U.S. and Canada, please send an e-mail request to:
internationalsales@crystalcruises.com

Charters, Meetings and Incentives Sales  

For inquiries on charters meetings & incentives groups, please call 1-888-211-8797 or email CMISales@crystalcruises.com

Onboard Guest Services 
For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at onboardgstsvcs@crystalcruises.com.


Advertising
For advertising media placement inquiries, please contact:
Jennifer Santos 
MediaCom
Jennifer.Santos@mediacom.com


Public Relations
Members of the press may contact our PR Department for questions regarding Crystal Cruises:
mediarelations@crystalcruises.com 


Technical Support
For technical issues with crystalcruises.com, contact technical support and include:

  • Operating system (Windows 2000)
  • Browser version (AOL 8.0)
  • Computer type (PC or Mac)
  • URL to the error page
  • Brief explanation of your problem

E-mail: Technical Support 


Employment
If you would like to submit an employee application, visit our Employment section.