Cruises puts the utmost priority on the safety and security of our guests, crew and vessels. Our safety and security policies and
procedures meet or exceed SOLAS (International Convention for the Safety of Life at Sea) requirements, the STCW (Standards of Training, Certification and Watchkeeping) and International Ship & Port Facility Security Code (ISPS) regulations, as mandated by the IMO (International Maritime Organization). Among our safety and security standards are:
- Guest lifeboat drills conducted prior to our ships’ departures.
- Weekly crew safety drills.
videos are broadcast in multiple languages on all stateroom televisions on embarkation day, prior to departure from port.
- Our vessels goes through extensive safety and material audits by both
internal and external entitles. External audits include but not limited to; US Coast Guard, Flag State, Local Port Authorities, Classification Society, CDC, etc.
- Under International Ship & Port Facility Security Code (ISPS), security precautions include, but are not limited to, the following measures:
- Guest and crew lists are compared with names of persons of interest provided by U.S. government agencies; all crew members are vetted before they are employed. Government-issued photo I.D.s are required in all ports of call. In addition, key cards, which serve as boarding passes, are given to each guest upon check-in. Access to the ship by all individuals is controlled.
- Critical areas on the ship such as the bridge and technical spaces are designated restricted access areas. Video surveillance cameras
and access alarms are installed to ensure these areas remain secure.
- Items brought on board by guests or crew are subject screening by x-ray machines or personal hand inspection by the ship's security staff. Also, non-carry-on baggage is compared to the official guest list and is x-rayed at the loading point prior to be being loaded on board the vessel. Stores and cargo are monitored for unauthorized materials, as appropriate.
- A security plan is prepared for every port of entry, and prior to entry, Crystal Cruises is in contact with local officials to discuss shipboard activities.
- We recognize that world events continue to change. As a result, we are in consultation with appropriate U.S. governmental agencies including the U.S. Coast Guard, U.S. State Department, our Flag State, the governments of countries our ships are scheduled to visit, port agents, tour operators and our insurance underwriters to ensure that we are taking every reasonable step to recognize and assess
potential risks, and to make changes as may be necessary under the circumstances.
We want to remind everyone that accidents are an extremely rare occurrence in the cruise industry, and cruising continues to be one of the safest means of travel among all types of vacationing.
If you have any questions please email Crystal Cruises at CruiseQuestions@crystalcruises.com.